Job Description

Job Title: Technical Product Owner – ServiceNow SPM

Location: Grand Rapids, MI

Duration: Long term contract

Role Overview

We are seeking a Technical Product Owner with deep ServiceNow Strategic Portfolio Management (SPM) experience to help design, configure, and scale our demand and portfolio management capabilities. This is a hands-on technical role for someone who understands how ServiceNow SPM works under the hood and can partner closely with architects, developers, and business stakeholders to deliver scalable, out-of-the-box solutions.

The ideal candidate is comfortable owning both product direction and technical execution , translating business needs into functional ServiceNow SPM capabilities while ensuring high-quality delivery and clear, consistent progress reporting.

Key Responsibilities

• Partner with business stakeholders and end users to understand demand, capacity, and portfolio management needs and translate them into clear product requirements
• Collaborate with department leadership to define and evolve the product vision for ServiceNow SPM
• Create and maintain a product roadmap aligned to organizational priorities and delivery timelines
• Hands-on configuration and build of ServiceNow SPM out-of-the-box functionality , including:
• Demand management
• Capacity planning
• Dashboards and reporting
• Waterfall project management
• Scrum and Kanban boards
• Manage and prioritize the product backlog based on changing business and technical requirements
• Write detailed user stories and acceptance criteria, particularly for work requiring technical knowledge or customization
• Partner closely with ServiceNow architects and developers to discuss architectural requirements and solution design
• Monitor and evaluate product progress throughout the delivery lifecycle
• Own quality and testing for delivered functionality, ensuring solutions meet requirements and standards
• Provide weekly progress updates and deliverables , clearly communicating status, risks, and next steps
• Act as a liaison between the product team, technical teams, and end users to ensure successful adoption and ongoing improvements

Required Qualifications

• 5–10 years of relevant experience in product ownership, technical product management, or ServiceNow platform roles
• Strong hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
• Proven ability to configure and deliver out-of-the-box ServiceNow SPM functionality independently
• Solid understanding of demand management, capacity management, portfolio planning, and agile delivery models
• Experience working closely with architects and developers on technical and architectural decisions
• Ability to translate complex technical concepts into clear, business-friendly communication
• Strong organizational skills with experience managing backlogs, roadmaps, and delivery milestones

Preferred Qualifications

• Experience supporting enterprise-scale ServiceNow implementations
• Familiarity with Agile, Scrum, and Kanban frameworks within ServiceNow
• Strong reporting and dashboarding experience within ServiceNow
• Experience working in hybrid or partially onsite environments

Equal Employment Opportunity

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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