Job Description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Warranty and Guarantee Specialist !

In this role, Analyst will support the stakeholder to perform Financial Analysis, Data Analytics and Contract analysis to adjudicate the Warranty claims.

Responsibilities

• Analyst is responsible for receiving warranty claims from customers or authorized service centers. They must carefully review the claim to ensure it meets the specified criteria and contains all necessary documentation.
• Analyst must verify if the claimed product is covered under warranty based on the terms and conditions set by the company. This may involve checking the purchase date, warranty period, and any applicable exclusions or limitations.
• Analyst is responsible for communicating with customers regarding their warranty claims. This may involve requesting additional information or documentation, providing updates on the status of the claim, or answering any questions or concerns the customer may have.
• In cases where the warranty claim involves reimbursement for repairs or replacements made by the customer, Analyst may be responsible for processing the payment. This may involve verifying invoices or receipts, calculating the eligible reimbursement amount, and issuing the payment to the customer.
• Daily management of new contracts or amendments.
• Partner with Controllership to track & monitor all technical guarantee related bookings
• Continuous monitoring over overall reserve balances, exposures and potential risks
• Maintaining any ongoing projects related to technical guarantees.
• Analyst must maintain accurate records of all warranty claims processed, including details of the claim, communication with the customer, and any repairs or replacements made. This information may be used for reporting purposes, quality control, or future reference.
• Analyst may need to handle customer complaints or disputes related to warranty claims. This may involve investigating the issue, liaising with other departments or teams within the company, and working towards a satisfactory resolution for the customer.
• Analyst may be required to provide feedback and suggestions for improving the warranty claim process. This could include identifying common issues or bottlenecks, proposing process changes, or recommending training or resources to enhance efficiency and customer satisfaction.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Experience with dealing Warranty process/ claims.
• Finance degree/B.E. Mech. Eng. /Ind mgmt. Eng. /Aeronautical Eng or MBA or any Equivalent Streams
• Prior experience in manufacturing industry
• Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making
• Able to be self-directed and work independently to meet and exceed goals.

Preferred Qualifications/Skills

• Experience within Aviation is preferred
• Experience in Analytics domain is preferred
• Good Communication skill
• Team Player
• Ready to take up challenges
• Time Management
• Analytical Mind, Reasoning skills, Proactive, Self-Starter, Work Under Pressure
• Proficiency in MS Office Packages.
• Basic knowledge around VBA, Spotfire, Knowledge of R-tool, SQL, Python and Tableau are added advantage

Location

• Cincinnati, US

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $65,000 to $70,000 p.a. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles “Los Angeles, California based candidates are not eligible for this role.”

Cincinnati,OH area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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