Job Description

Position Summary

As Warehouse Manager you are responsible for all fulfillment, logistics and receiving activities of the warehouse. You will ensure that all orders are fulfilled accurately and timely to meet The Hair Shop quality standards. The warehouse manager is responsible for maintaining accurate inventory levels, performing inventory audits and cycle counts. As warehouse manager you’ll be expected to prepare weekly KPI reports, create and maintain SOP’s, investigate, resolve fulfillment discrepancies, and allocate labor resources among warehouses. The warehouse manager will drive continuous improvement and efficiencies throughout both warehouses by analyzing the warehouse layout, product organization, picking pathing, labor capacity and implementing new processes and software features. It vital to the success of the warehouse manager role to have strong communication, interpersonal and leadership skills, as the manager will directly oversee cross departmental communication, employee development, and team/operational consolidation across two warehouse locations.

Essential Functions

• Manages all inbound and outbound operations of the warehouse including receiving, warehousing, internal distribution, and online order fulfillment at two locations
• Manages Amazon’s FBA replenishment request and seller fulfilled order fulfillment
• Maintains high quality standards in receiving and order fulfillment by regularly inspecting products, monitoring the daily performance of staff, and developing and maintaining standard operating procedures.
• Manages the overall performance of the department by implementing and monitoring performance metrics.
• Maintains a healthy flow of communication among teams and departments
• Controls inventory levels by conducting physical counts; reconciling with data management system.
• Completes warehouse operational requirements by scheduling and assigning employees to meet daily operational needs
• Coaches and develops team by assessing skills, providing guidance, training, and positive leadership
• Maintains physical condition of warehouse by planning and implementing new design layouts to efficiently use space; inspecting equipment; issuing work orders for repair or purchase of new equipment.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Complies with federal, state, and local warehousing, material handling, and shipping requirements by adhering existing to and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Any other duties assigned by management.

Education & Experience Requirements

• Associate or bachelor's degree
• 3+ years’ experience as warehouse manager

Knowledge & Skill Requirements

• Strong knowledge with modern warehouse practices and methods
• Some understanding of Shipping practices and methods
• Good organizational and time management skills
• Ability to lift heavy objects
• Strong knowledge of company policy, goals and standards.
• Ability to assume responsibility & exercise good judgment when making decisions within the scope of the position.
• Ability to perform the job safely & with respect for others, for property, & for individual safety.

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