Job Description

About Faced The Facial Studio: 

• Through its team of professional estheticians, Faced The Facial Studio provides its clients fully personalized, results-driven facials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, approachable prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced’s custom facials become part of our clients’ monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client’s skincare routine at home. These are available for purchase in-store and online.
• The one-of-a-kind skincare studio has locations in Westside Provisions District, Morningside Village, Buckhead Village, and The Avenue- East Cobb in Atlanta.

Position Overview: 

The Studio Director is the leader of the studio and is ultimately responsible for its success. Core responsibilities include driving team growth and satisfaction, ensuring excellent client experiences, community-building, leading daily operations, and taking accountability for the studio’s financial performance.

Reports To: Regional Director

Primary Duties:

Build Client Loyalty

• Secure repeat business and memberships by ensuring clients feel welcome in the studio, establishing strong client relationships, being respectful of clients’ time, and providing a comfortable and clean environment.
• Go the extra mile to create memorable experiences for clients.
• Take appropriate steps to understand each client's satisfaction level with their visit. Resolve issues decisively and effectively. 

Lead the Team 

• Regularly provide in-the-moment as well as planned coaching and feedback to the team of estheticians and studio hosts
• Empower team with tools, information, and confidence they need to deliver an excellent customer experience
• Screen, interview, hire, fire
• Onboard, develop, and train new team members
• Celebrate/build up the team; surprise and delight staff
• Referee any relational issues between employees
• Maintain a pulse on team’s strengths and opportunities; create ongoing training opportunities

Performance Management

• Drive revenue through scheduling optimization and sales
• Develop new client acquisition and client retention plans
• Manage studio’s P&L to increase revenue and manage expenses
• Run and analyze reports to help the team and management understand what is happening within the business and opportunities for improvement

Consultative Selling

• Share the FACED story, services, memberships, and retail offerings in a way that relates to the client and generates sales

Day-to-day operations in the studio, front and back of house

• Schedule team optimally for the success of the business
• Check staff/client communications and provide feedback and coaching
• Manage inventory and supplies, keeping appropriate stock levels
• Maintain cleanliness and orderliness in all areas of the studio
• Lead regular operational audits and secret shopper program
• Manage team’s use of POS/CRM system
• Follow all applicable regulations and laws
• Assist with laundry

Community Building

• Ingrain yourself in the community; make as many groups aware of Faced’s offerings as possible
• Plan and execute events and marketing campaigns
• Build mutually beneficial partnerships with other businesses in the community
• Positively promote the brand to your network on- and off-line

Preferred Characteristics: 

• Strong leader and lead by example
• Ownership and client-first mentality
• Operational experience
• Excellent work ethic
• Proactive; problem solver
• Driven to be exceptional
• Organized and detail-oriented
• Ability to multi-task and maintain a calm demeanor
• Comfortable making and communicating difficult decisions and feedback to team members

Preferred Job Qualifications:

• Management and/or leadership experience
• Experience working in a start-up or fast-paced environment
• Excellent written and verbal communication skills
• Proficient computer and Microsoft Excel skills including use of a Point-of-Sale and CRM tool
• Passion for skincare a plus
• Will be expected to develop an understanding of the esthetics field and be provided initial training

Hours:

Full Time with a variable schedule across weekdays and weekends, mornings, afternoons, and evenings. The typical schedule is 5 days per week including Saturdays.

Supervises:

• Studio Hosts
• Esthetics Staff

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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