Job Description

Business Analyst – Enrollment Services

The Business Analyst serves as a key liaison between business stakeholders and IT development teams. This role requires a strong understanding of business needs, application functionality, and underlying data processes to help drive effective solutions and continuous process improvement.

Key Responsibilities

• Develop a deep understanding of business needs, application functionality, and data workflows.
• Build strong relationships and serve as the primary point of contact for IT developers and business stakeholders.
• Gather and document preliminary business requirements, assess needs, and recommend appropriate solutions.
• Evaluate business processes by tracking, trending, and analyzing workflows and performance metrics.
• Reconcile client accounts related to enrollment and ID card activities by comparing client files to internal data sets.
• Analyze and summarize findings for leadership, internal business partners, and external customers.
• Research incident tickets and email inquiries; respond to program and application functionality questions; identify application defects and data issues.
• Track issue resolution and ensure timely follow-up with IT development teams.
• Participate in meetings and sprint planning sessions to ensure development progress aligns with sprint goals.
• Assist with training staff or collaborate with trainers to ensure new procedures are implemented with minimal disruption.
• Respond to complex or special requests requiring research, investigation, evaluation, and documentation.
• Develop and maintain work procedure manuals and documentation.
• Serve as a project lead for business initiatives that significantly impact processes, procedures, and workflows.

Qualifications

• Bachelor’s degree in Business Administration preferred, or equivalent professional experience.
• Minimum of 3–4 years of proven experience working within a business unit.
• Self-motivated, highly organized, and detail-oriented.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple tasks effectively with strong time and project management skills.
• Proficiency with Microsoft Office Suite and SQL data tools.
• Excellent written and verbal communication, collaboration, and customer service skills.

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