Job Description

About the Company

The Scheduling Coordinator/Intake Specialist (WC) will be responsible for answering all incoming calls and emails to the WC department, setting up new patient charts, setting appointments, obtaining authorizations, providing end of visit documentation to insurance carriers, and processing outgoing claims. Coordinators will also assist patients, nurse case managers, and adjusters with any requests or needs. Coordinators will assist physicians and their teams with any questions or needs regarding workers compensation claim patients.

About the Role

• Takes inbound calls from patients and insurance to set up patient charts, schedule appointments.
• Answers questions and provides information pertaining to well-defined areas, which require interpretation of policy.
• Reviews accounts and forms for accuracy and completeness.
• Responsible for sending documentation and orders for each patient visit to the correct carrier.
• Interacts with claims adjustors to verify patients work status and scheduled appointments.
• Communicates verbally and in writing regarding interpretation of local and out of state guidelines and policies.
• Maintains all records and reports.
• Responds to telephone calls from internal staff, patients, adjustors, and case managers.
• Obtains authorizations for initial visits, surgeries, and physical therapy.

Qualifications

• Excellent verbal and written communication skills.
• Experience working with Microsoft applications including Word, Excel, and Outlook.
• Ability to work productively in a fast-paced environment.
• Ability to learn and retain company policies, state and federal policies, and workflow processes.

Required Skills

• Excellent verbal and written communication skills.
• Experience working with Microsoft applications including Word, Excel, and Outlook.
• Ability to work productively in a fast-paced environment.
• Ability to learn and retain company policies, state and federal policies, and workflow processes.

Benefits

Full Benefit Page: Medical, Dental, Vision, Life, Short and Long-term Disability, Critical Illness, etc.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

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