Overview
As a Product Support Specialist at My-Take, you will be a key partner to our professional services team and clients, ensuring the successful adoption and ongoing use of our insights and community platform. You’ll be the go-to expert for technical support, documentation, onboarding, training, quality assurance, and cross-team communication.
What you’ll do
Technical support
Documentation
Onboarding
Training
Quality assurance
Requirements
- Bachelor’s degree (Computer Science, Information Systems, or related field preferred).
- 2-5 years of technical support experience, ideally with a web-based SaaS product.
- Strong client-facing experience and customer empathy.
- Excellent written and verbal communication; ability to explain complex concepts simply.
- Proven ability to manage time-sensitive and challenging customer situations.
- Familiarity with web technologies and debugging (HTML, CSS, JavaScript a plus); exposure to APIs, SQL, or browser dev tools is beneficial.
- Experience with ticketing and documentation tools (e.g., Jira, Zendesk, Confluence) and collaboration platforms.
- Strong problem-solving, prioritization, and organizational skills; you thrive as the “go-to” resource.
- Detail-oriented with a passion for technology, AI, innovation, and continuous learning.
Nice to have
- Experience with market research.
- Creating video-based training content.
- Scripting/automation or light programming experience.
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