MSP L3 Remote Desktop Support Technician Job at Ledgent Technology, San Diego, CA

cjVXSjdZd1RNcm8vN3g2QlRwT2Z1L3NFM0E9PQ==
  • Ledgent Technology
  • San Diego, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $75k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area, Remote job,

Similar Jobs

NextGen | GTA: A Kelly Telecom Company

Small Cell RF Engineer Job at NextGen | GTA: A Kelly Telecom Company

 ...Information File) creation support Proposal design reviews- necessitate financial acumen and scope of fiber work In Building DOT (radio) deployment lead - includes COP review and RSRP Coverage analysis Market/ Vendor Design intakes and inquiries and coverage... 

Odoo

Functional Support Specialist Job at Odoo

 ...efforts. Applicants must be authorized to work for any employer in the U.S. We are unable...  ...Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect and convey...  ...professionals ~$100 towards a work-from-home office setup ~ Evolve in a nice working... 

Mill Scale

Welder Job at Mill Scale

 ...control. Ability to work independently and as part of a team. Physical stamina and the ability to lift heavy materials (up to 50 lbs) and stand for extended periods. Preferred: AWS (American Welding Society) certification or equivalent. Forklift certification.... 

B&H Photo Video

Web Content Writer Job at B&H Photo Video

Job Overview: B&H is looking for Photography Content Writers to craft product descriptions, research products, and update the B&H website with new and accurate product information for photography and photography-adjacent products and categories. Ideal candidates ...

River Rock Dental

Dental Assistant (RDA) Job at River Rock Dental

 ...Dental Assistant (RDA) - River Rock Riverside We are looking for a full time or a part time Registered Dental Assistant (RDA) with a minimum of 6 months of experience to join our awesome Family Dental Practice located off of East Riverside. The right match for our office...