Job Summary
The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal and external stakeholders.
Key Responsibilities
• Respond to help desk tickets and provide timely technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine system updates, patches, and security checks.
• Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common applications.
• Assist with network connectivity problems, including LAN, Wi-Fi, and VPN configurations.
• Maintain IT asset inventory and ensure proper documentation of equipment and licenses.
• Support remote users and provide guidance on IT best practices.
• Collaborate with other IT team members to escalate and resolve complex technical problems.
• Ensure compliance with organizational IT policies and security standards.
• Create and maintain knowledge base articles for common issues and solutions.
Qualifications
Education:
• High School Diploma or equivalent (required)
• Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred)
• Relevant certifications such as:
• CompTIA A+ (required or strongly preferred)
• CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (preferred)
Experience:
• 1–2 years of experience in IT support, help desk, or technical troubleshooting roles
• Hands-on experience with operating systems (Windows, macOS, Linux)
• Common productivity software (Microsoft Office Suite, email clients)
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools
Skills:
• Strong problem-solving and analytical abilities
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Basic understanding of cybersecurity best practices
Preferred Competencies
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and documentation skills
• Adaptability to new technologies and willingness to learn
Work Environment
• Standard business hours with occasional after-hours support for critical issues
• Office-based with remote support
• Ability to travel domestically
• Ability to lift/move equipment up to 25–40 lbs; occasional travel to sites or data centers.
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