Job Description

This role supports HR, Payroll, Talent, and Recruiting teams by administering and optimizing Workday Human Capital Management (HCM) modules. The ideal candidate will have deep Workday expertise, strong customer service orientation, and the ability to thrive in a fast-paced, collaborative environment.

Key Responsibilities:

• Administer and support Workday HCM modules such as Benefits, Payroll, Recruiting, and Talent.
• Develop and maintain business processes, documentation, and user support materials.
• Conduct thorough testing and validation of system changes and enhancements.
• Provide Tier 3 support for a large employee user base.
• Collaborate with internal stakeholders across HR, Talent Acquisition, Payroll, and Benefits.
• Partner with audit teams to ensure compliance with key controls.
• Participate in requirements gathering, process mapping, and functional documentation.
• Support project delivery including testing, training, and stakeholder coordination.
• Track and report customer service metrics; contribute to continuous improvement initiatives.

Qualifications & Skills:

• Minimum 5 years of experience in HR, Payroll administration, or Benefits practices.
• Experience supporting HRIS systems; Workday experience strongly preferred.
• Familiarity with one or more Workday modules: Benefits, Core HR, Integrations, Talent, Recruiting, Payroll, or Advanced Reporting.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Self-starter with a sense of urgency and ability to work under pressure.
• Professional demeanor with the ability to build relationships across departments.
• Ability to maintain confidentiality and work independently with minimal supervision.
• Comfortable working in a global, fast-paced environment with shifting responsibilities.
• Experience working with audit teams to ensure compliance with internal controls.

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