Job Description

Note:

Candidates must confirm they have NO scheduled vacation plans in October! In addition to job description the expectation is they will cover their position, and step in where necessary for team coverage during the day.

The Testing Center oversees and participates in the administration of written assessments, and supervises the work of assigned proctors, including training and weekly scheduling to meet the needs of the Testing Center. Utilizes various systems to provide support to proctors and students during the exams. Communicates with faculty when students have exam questions. Coordinates exam room setup and special technology with Assistive Technology Center (ATC). This role reports directly to the Testing Center Lead(s).

Job Responsibilities:

Evaluates the weekly exams schedule for staffing needs.

Creates and distributes proctor weekly schedule.

Assists students with exam questions and facilitates communication with faculty over the phone or email.

Monitors test rooms during the administration of exams.

Serves as a point-person for proctors and students needing clarification.

Enforces time limits and compliance.

Explains and answers questions concerning exams procedures, accommodation questions, concerns during exams and related matters, and reports incidents and/or unusual occurrences during exams to Test Center Leads.

Prepares and distributes examination materials to students.

Collects, checks, and counts completed exams.

Ensures rooms are prepared to meet the students’ accommodations.

Notifies appropriate personnel when test equipment issues arise and works to find a quick resolution.

Requests special technology from ATC and coordinates the delivery and drop-off.

Perform general clerical support duties such as answering phones, processing correspondence, and maintaining files as needed.

Support check-in desk operations as needed.

Other duties as required.

Required Qualifications:

Graduation from high school or its equivalent.

One year of academic experience.

One year of administrative experience.

One year of customer service experience.

Preferred Qualifications:

Additional Qualifications & Skills:

Higher Ed experience preferred with knowledge of general academic policies and procedures

Excellent Customer Service and interpersonal skills

Strong background using Microsoft Office suite (including Excel and Outlook)

Ability to handle complex and confidential information with discretion

Ability to learn general and specialized software applications

Demonstrated troubleshooting ability

Ability to multitask while showing good judgment and timeliness

Proactive and highly organized, with strong attention to detail for accurate recordkeeping

Excellent oral and written communication skills

Circulate the Testing Center spaces and navigate multiple buildings across campus for prolonged periods of time

Lift and move up to 50lbs

Ability to work extended hours during busy periods

Work Schedule:

8:30 AM – 5:00 PM, M-F on site (excluding Harvard holidays)

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