Customer Service Representative Job at Morgan Hunter, Kansas City, KS

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  • Morgan Hunter
  • Kansas City, KS

Job Description

We’re partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you’re someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.

Responsibilities:

  • Take customer orders by phone and email for commercial appliances and parts
  • Enter detailed product orders accurately, including shipping and freight specifics
  • Respond to customer inquiries and provide support or escalate as needed
  • Maintain customer accounts and track order activity in internal systems
  • Reconcile machine orders with production reports and generate weekly reports
  • Support key account tracking and documentation for leasing and consignment
  • Stay flexible and cross-trained, supporting team coverage and shared responsibilities
  • Assist with other duties as assigned by the customer service manager

Requirements:

  • Strong attention to detail and ability to keep track of order specifications
  • Excellent communication skills and a service-oriented approach
  • Comfortable working in an open office environment with multiple conversations happening
  • Basic proficiency with Microsoft Office and ability to learn new software
  • Reliable, professional, and eager to learn the products and parts they support
  • Previous customer service experience is a plus

Job Tags

Casual work, Work at office, Local area, Flexible hours,

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