Call Center Supervisor Job at Magellan Solutions USA (MSUSA), Erie, PA

cjVTTDdvTVRNTDQ0N3gyTlFwT2J2djBMMnc9PQ==
  • Magellan Solutions USA (MSUSA)
  • Erie, PA

Job Description

Working Supervisor - Onsite Only

Job Description

Title: Working Call Center Supervisor - Onsite

Would you like to be a call center supervisor? Have you have been in a situation where you had all of the responsibilities of a supervisor, but never received the recognition for your efforts?

This is your chance to be THE supervisor for an entire call center.

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5 employees. Note: This working supervisor position requires managing call queues and taking calls as needed.

Advantages of this position include:

  • Full benefits including healthcare, 401K and Paid time off.
  • A staffing team is available to assist you in hiring new staff as needed
  • Multi-year contract

Key requirements for this position include:

  1. Must be a US Citizen and have a Real ID.
  2. One (1) or more years of call center experience.
  3. Six or more months of call center supervisory experience.
  4. Ability to regularly interface with Magellan and client management
  5. Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline
  6. Experience onboarding, training and managing call center service representatives
  7. Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time.
  8. Experience with Microsoft Office software including Word, Excel, Outlook and Teams.
  9. Experience with payroll systems such as ADP is a plus.
  10. Experience with Cisco, Nortel or other Call Center software is a plus.
  11. Strong written and verbal communication skills.

We encourage veterans to apply.

You must be able to pass a detailed background check.

Job Tags

Full time, Contract work, Work at office,

Similar Jobs

Insite Risk Management

Physical Security GSOC Manager Job at Insite Risk Management

 ...management, and protective intelligence workstreams in our 24/7 security operations center. The person in this position aligns daily...  ...a team of analysts. Oversee the collection and analysis of global events, open-source intelligence, and specialized intelligence... 

Morrison Healthcare

Executive Chef Job at Morrison Healthcare

Executive Chef | $90K$100K | Charleston, SC | 5-Day Work Week Work-life balance + leadership + career growth = your next opportunity. Were looking for a dynamic Executive Chef to creatively, precisely, and purposefully lead kitchen operations. This is your... 

PacifiCorp

Service Coordinator (Local 125) - Bend, Oregon - #114028 Job at PacifiCorp

 ...evaluation segment D. Service Coordinator D Entry level position. Must demonstrate basic...  ...customer communication, project tracking, data base entry and payroll processing. Other...  ...clerical aptitude test as well as a typing test at 30 WPM. Ability to clearly communicate... 

Wisconsin Community Services

Case Manager/Employment Specialist - Day Report Center and Re-Entry Employment Job at Wisconsin Community Services

 ...directly to the Day Report Center and Re-Entry Employment Supervisor. Re-Entry Employment...  .... Conduct timely and complete data entry. Assist Administrator with developing...  ...issues Good organizational, computer and typing skills Ability to read and understand... 

Blue State

Media Strategist, Buying Job at Blue State

 ...What to know Execute game-changing advertising strategies that tie engagement to the bottom line. As a Media Strategist, you'll manage the execution of digital advertising campaigns across clients ranging from leading nonprofits to political and advocacy groups to...