Job Description

New Edge Associates is collaborating with a reputable banking partner that is currently hiring an experienced and detail-oriented Universal Banker in Big Pine Key, Florida.

The Universal Banker is a full-time, on-site position responsible for providing seamless support across both teller and platform functions within the banking center. This role is essential in delivering high-quality service, managing financial transactions, opening new accounts, and identifying client needs to recommend banking solutions.

Key Responsibilities:

• Perform teller duties including deposits, withdrawals, payments, and handling of currency and coin.
• Open and maintain personal deposit accounts such as checking, savings, money markets, CDs, and IRAs.
• Engage clients through consultative conversations to recommend appropriate products and services.
• Refer clients to internal partners for lending, investment, or business banking needs.
• Place outbound calls to clients and prospects to support business development and promotional campaigns.
• Assist with personal loan applications and facilitate smooth hand-offs to lending specialists.
• Address client inquiries and resolve issues with professionalism and urgency.
• Support daily branch operations, audit controls, and help train new team members.
• Stay current on product updates, procedures, and compliance requirements.
• Adhere strictly to bank policies, regulatory requirements, and internal risk controls.

Qualifications:

• High school diploma or GED required; minimum 1 year of teller or banking experience preferred.
• Proficient in Microsoft Office; experience with 10-key calculator and coin counter.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to multitask in a fast-paced branch environment.
• Committed to delivering exceptional, in-person client experiences.

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