Job Description

Hybrid Opportunity!

Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week .

In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks.

Key Responsibilities:

• Respond to customer requests via phone and email.
• Handle certificate of insurance and ID card requests within service level expectations.
• Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction.
• Support additional tasks such as collections, returned mail, and voice email inquiries.
• Maintain adherence to structured scheduling and meet productivity and quality goals.

Qualifications:

• College degree preferred but not required.
• 2+ years of customer service experience; commercial insurance knowledge is a plus.
• Strong communication skills and professional telephone etiquette.
• Ability to work in a fast-paced, team-oriented environment.

Schedule:

• Training: Monday–Friday, 8:30 AM–5:00 PM (first 2–4 weeks)
• Post-training: Monday–Friday, 9:30 AM–6:00 PM or 10:30 AM–7:00 PM (3 days onsite, 2 days remote)

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