Sr. Design Researcher Job at LeadStack Inc., Burbank, CA

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  • LeadStack Inc.
  • Burbank, CA

Job Description

What We Do / Project

The Senior Design Researcher will champion user-centered research and design practices for internal, web-based applications and platforms used by business stakeholders. This role focuses on uncovering user needs, synthesizing insights, and guiding the design of intuitive, data-driven experiences that simplify complex workflows and enable faster, more informed decision-making.

Job Responsibilities / Typical Day

Strategy & Leadership

  • Define and drive a clear research vision aligned with product and business goals
  • Prioritize research initiatives to maximize impact and inform product strategy
  • Foster a research-driven culture by promoting best practices and deep understanding of user needs
  • Mentor and coach team members to strengthen research capabilities and elevate overall impact

Research Planning & Execution

  • Plan and conduct user interviews, workshops, and usability testing to uncover explicit and latent user pain points
  • Partner closely with UX Designers, Technical Product Owners, and Business Analysts to execute research initiatives
  • Apply appropriate qualitative and quantitative methods to inform design decisions

Analysis & Communication

  • Synthesize research findings into actionable insights
  • Create impactful research artifacts such as personas, archetypes, user journey maps, and experience maps
  • Present findings clearly and persuasively to diverse stakeholder groups
  • Collaborate with design teams to translate complex business rules and data into intuitive, user-friendly solutions

Facilitation, Collaboration & Advocacy

  • Advocate for end users throughout the design and development lifecycle
  • Collaborate with cross-functional teams, including UX, product, engineering, and delivery teams, to ensure insights are incorporated into designs, user stories, and final solutions
  • Support iterative product development through ongoing research and validation

Must-Have Skills / Requirements

  • User Research Expertise: 8+ years of experience conducting user interviews and eliciting pain points and requirements
  • Quantitative Research & Measurement: 8+ years of experience analyzing user behavior data to inform system and product design
  • Mentorship & Coaching: 5+ years of experience mentoring team members and promoting user-centric thinking

Nice-to-Have / Preferred Qualifications

  • Design Thinking certification
  • Experience designing enterprise-level products or internal tools
  • Background in software design and development
  • Experience in media and entertainment environments
  • Familiarity with sales planning and execution workflows
  • Branding experience

Soft Skills & Core Competencies

  • Deep theoretical and practical knowledge of qualitative and quantitative research methodologies
  • Experience working on moderate to highly complex projects
  • Strong portfolio demonstrating research process and impact, including:
  • Research roadmaps
  • Personas / archetypes
  • User journey maps
  • Experience maps
  • Mental model diagrams
  • Research reports and presentations
  • Excellent written, verbal, and presentation skills
  • Strong ability to empathize with users and uncover motivations
  • Proven ability to mentor and collaborate across disciplines
  • Experience working in agile, cross-functional teams
  • Ability to work independently with minimal supervision
  • Comfortable in fast-paced, evolving environments and resilient in the face of change

Technology Requirements

  • Prototyping tools: Figma or Adobe Creative Suite
  • Survey tools: M365 Forms, SurveyMonkey
  • Collaboration tools: Miro
  • Documentation and reporting tools: Jira, Confluence, M365

Education

  • Bachelor’s degree in Design, Human-Computer Interaction (HCI), Sociology, Psychology, or a related field

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