Job Description

Transition Manager

Houston – Texas, Onsite

10+ Years

Role

• Manage knowledge transition projects to transition services from incumbent vendor or customer team to remote offshore team for Infrastructure support operations engagements
• Lead and Manage Transition projects on schedule within budgets with high CSAT in line with contractual obligations
• Facilitate coordination and collaboration between offshore onsite/onshore teams and customer teams
• Full Ownership for success of each phase in transition projects

Responsibilities

• Transition Manager will be responsible for planning tracking customer transition teams spread across the globe in line with scope commitments
• Act as the prime interface for senior management and customer for service transition engagement
• Plan and Coordinate activities for Due diligence exercise to perform scope baselining on schedule
• Ensure successful service delivery transition of all activities processes workflows technical knowledge technical design and architecture documentation
• Align customer to follow well defined transition methodology customize approach in line with customer environment
• Ensure Staffing and skill readiness of delivery teams for smooth transition
• Ensure seamless integration of policies processes and workflow among integrated team of customer and Mindtree
• Manage risks all risks with mitigation plans that impact budget scope CSAT and schedule of the transition project
• Set correct expectations on the performance at each phase of transition and use of new or changed services
• Ensure transfer of good quality knowledge and information about services and service assets transferring services to and from other service providers
• Successful decommissioning and discontinuation of services applications or other service components
• Effective coordination between SMEs technical leads at offshore onsite and customer stakeholders with Excellent reporting and communication to all stakeholders
• Conducting periodic Project governance meetings among stakeholders to review plan vs progress
• Preparation and communication of the project plan schedules daily weekly monthly status reports as per the schedule
• Steer daily weekly monthly calls and ad hoc calls when needed
• Ensure service delivery transition within agreed KPI target SLA measurement with continual improvement and high customer satisfaction
• Drive proactive escalation process among stakeholders to prevent issues and mitigate risks to quality cost and schedule

Required Skills

• Overall IT Industry experience in IT Infrastructure support environments
• Ability to see big picture and Understanding of Strategic vision of outsourcing and transition objectives of client
• Demonstrated track record of project management experience in end to end IT Infrastructure Transformation Migration Upgrade Implementation projects and IT Operations
• Demonstrated track record and of experience in Infrastructure support services Transition projects
• Application support knowledge would be an advantage
• Should have strong knowledge on supporting Data Centers HCI managing Private Cloud Public Cloud AWS Azure Google Virtualization etc
• Knowledge of various methodologies for Service knowledge transition
• Ability to estimate Transition Efforts
• Ability to prepare and effectively communicate status reports presentations and Schedule trackers using Microsoft Project Plan and Microsoft Excel
• Ability to lead estimate plan and execute multiple projects simultaneously
• Experience in managing projects for clients from USAEUUKAPAC geographies
• International work experience is an advantage
• Ability to manage projects within Fixed Price Budget Tight Schedules with Excellent Quality
• Effective Risk Issue constraint management to eliminate and mitigate business impact
• Customer and internal Stakeholder Management Crisp and unambiguous Status Reporting Articulation and Communication
• Ability to manage conflict within the team as well as with stakeholder groups
• Effective direction to Team coordination communication
• Ability to collaborate eco system of enabling functions within organization other vendor teams and technology partners
• Exposure in execution of Multivendor Multiteam Multiple Complex projects
• Willingness to work in shift and/or odd hours
• Flexible to travel on short notice
• Educational Background Engineering Degree in Comp Science and/or MCA/MBA

Certifications

• PRINCE2PMP Preferred
• ITIL Service Management Preferred
• Good Understanding on Key Infrastructure technologies
• Windows Linux/Unix Database Networking Virtualization Databases public private Cloud etc

Skills

Mandatory Skills : Resource Management, Stakeholder Management, Benefits Management, Quality Management, Project Planning, Scope & Change Management, Schedule Management, Project Financial Management, Risk/Crisis Management, Project Governance

Job Tags

Similar Jobs