Job Description

Hiring: Salesforce AMS Lead

We are seeking an experienced Salesforce AMS Lead to drive application support, stability, and continuous improvement for a large-scale Salesforce environment. This is a great opportunity for a hands-on leader with strong AMS, ITIL, and stakeholder management expertise.

⚠️ Important Client Requirement

• USC & GC Only
• No other visa types accepted

Location: Sunnyvale, CA ( Hybrid )

Duration: 6 Months ( Possibility of Extension )

Job Summary

As a Salesforce AMS Lead , you will own end-to-end application support across L1/L2/L3 , ensuring SLA adherence, system stability, and operational excellence. You will act as the primary service owner, lead incident management, and provide strategic visibility into application health and performance.

Must-Have (Non-Negotiable) Skills

• 7–8 years of direct Salesforce application support (AMS) experience
• Strong expertise across Salesforce Sales Cloud & Service Cloud
• Deep understanding of objects, data models, workflows, Apex, Visualforce, Lightning , and integration patterns
• Hands-on experience with Incident, Problem, Change, Release, and Knowledge Management (ITIL)
• Proven experience handling major incidents and root cause analysis (RCA)
• Ability to build dashboards, governance reports , and proactively monitor system health
• Strong stakeholder management skills , including CXO-level communication

Key Responsibilities

• Lead Salesforce L1/L2/L3 support , ensuring SLA and service delivery compliance
• Act as the primary service owner , ensuring system stability, availability, and compliance
• Serve as escalation point for critical issues and outages , coordinating cross-functional resolution
• Develop monitoring dashboards, governance reports , and executive-level health updates
• Ensure smooth handover from implementation to support teams
• Identify recurring issues, drive automation , maintain a knowledge base, and enhance services
• Manage external vendors and coordinate internal teams across Salesforce integrations
• Maintain detailed documentation and incorporate Salesforce releases, best practices, and technical debt remediation

📩 Interested? Apply now or DM us to explore this opportunity! You can share resumes at akshay@wiseskulls.com OR call us on +1 (669) 260-9232

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