Job Description

We’re not here to “manage apartments.” We’re here to raise the standard in housing and impact lives .

At Compass Capital / Compass Communities, we believe better housing creates better outcomes. That’s why we build systems that serve people, not just the bottom line.

We’re looking for someone who shares that mindset. Someone who sees service as a calling, not a checklist. If you’ve got a bias for action, pride in high performance, and a deep belief that residents deserve better, this role was built for you.

• Roll out resident-first SOPs across properties—from greetings to move-ins to maintenance follow-ups
• Train and hold accountable onsite teams to meet and uphold our standards
• Track and drive resident experience metrics (NPS, CSAT, etc.)
• Manage the tools, systems, and playbooks that power our brand
• Improve and create SOPs that elevate the resident experience at every touchpoint

• A builder – you love creating systems that actually work
• A coach – you know how to teach, support, and raise the bar without crushing morale
• A resident whisperer – you think like the customer and obsess over experience
• Mission-driven – you want your work to mean something bigger than just NOI

• You’ve worked in multifamily, hospitality, or another service-driven industry
• You’ve rolled out standards or systems across multiple teams
• You’ve used tools like Yardi, Monday.com, or NPS/CSAT platforms

This role reports directly to leadership and plays a key part in shaping the future of our brand and operations. As we grow, you grow.

We’re early in our journey, but we’re serious about our goal: to become the most resident-centric multifamily company in the country. That only happens if we build the right team.

If you're ready to lead with purpose, bring structure to chaos, and help create communities residents are proud to call home, we’d love to meet you.

Thanks!

Job Tags

Similar Jobs