Job Description

Job Title: Regional Client Relations Manager (Hospitality)

• Location: Houston, TX (Home Base) – Covers Houston, San Antonio, and New Orleans
• Schedule: Monday–Friday, 7:00 AM – 4:00 PM
• Salary: $82,000 (Salary)
• Travel: Periodic travel required to regional client sites
• Reports to: East Coast Client Relations Director

Position Summary:

We seek an experienced Regional Client Relations Manager with hospitality (F&B) to lead a portfolio encompassing three client locations: Houston, San Antonio, and New Orleans. The successful candidate will be based at the Houston client site, where they will also serve as the on-site operations manager. This role is ideal for a dynamic, people-focused leader with a strong background in client relationship management, operational leadership, and team development within a high-performance service environment.

Key Responsibilities:

Client Relationship Management

• Serve as the primary liaison between clients and Forrest Solutions.
• Foster and maintain strong client relationships to ensure high satisfaction and service delivery.
• Create and implement account strategies that align with client goals and promote portfolio growth.
• Lead client satisfaction initiatives, including surveys and feedback sessions.
• Deliver cost savings and service enhancement proposals tailored to client needs.
• Resolve client issues effectively and with a sense of urgency.

Operational Leadership

• Oversee day-to-day operations across the portfolio to ensure targets and performance metrics are achieved.
• Ensure compliance with company policies, procedures, and service agreements.
• Continuously assess and implement best practices in service delivery, staffing, and technology.
• Perform annual operational audits across all client sites.
• Maintain a tour-ready site environment, ensuring professionalism and organization.
• Prepare and analyze weekly performance and management reports.
• Participate in senior leadership meetings to report on operations, challenges, and strategic goals.

People Leadership

• Lead, mentor, and manage a team of up to 50 employees across three locations.
• Handle staffing needs, including recruitment, onboarding, performance reviews, and terminations.
• Address performance and disciplinary issues in partnership with HR.
• Develop team members and support career growth through ongoing training and coaching.
• Recognize and reward exceptional performance and continuous development.

Qualifications:

• Minimum of 5 years in a management capacity, ideally in a client-facing or service-intensive environment.
• Prior account management or regional hospitality service industry experience is strongly preferred.
• Proven track record in leading client services and managing long-term relationships.
• Strong people management skills with the ability to lead and inspire diverse teams.
• Excellent communication, problem-solving, and time management skills.
• Experience with performance metrics, dashboard reporting, and workforce management.
• High proficiency with Microsoft Office and Google Workspace tools.
• Ability to travel as needed (occasional overnight stays required).
• Adaptability to fast-paced and evolving work environments.

Additional Requirements:

• Strong judgment, discretion, and the ability to maintain confidentiality.
• Professional demeanor and customer-first attitude.
• Ability to multitask and remain composed under pressure.
• Self-starter with a strategic mindset and strong execution capabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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