Job Description

Front Desk Receptionist/Admin

Location : Heartwell Cardiology, Winter Park, FL

Position Summary :

Heartwell Cardiology is seeking a well-spoken, personable, energetic, and professional individual to join our team as a Front Desk Receptionist . This position plays a crucial role in creating a welcoming and organized environment for patients, visitors, and staff. The ideal candidate will be the first point of contact, ensuring that patients feel valued and comfortable while efficiently managing administrative duties.

Key Responsibilities:

1. Patient Interaction :

• Greet patients and visitors with a warm, professional demeanor.

• Manage check-in and check-out processes, ensuring all necessary forms and information are collected.

• Answer patient inquiries about appointments, services, and general information in a courteous manner.

2. Scheduling and Appointments :

• Schedule and confirm patient appointments using the office’s scheduling software.

• Coordinate with medical staff to optimize appointment times and reduce wait periods.

3. Administrative Support :

• Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations.

• Answer and direct phone calls to the appropriate department or personnel.

• Process payments and issue receipts as needed.

4. Office Organization :

• Maintain the cleanliness and organization of the front desk and waiting areas.

• Order and restock office supplies as needed.

5. Professional Communication :

• Act as a liaison between patients, clinical staff, and administrative personnel.

• Handle patient complaints or concerns with professionalism and escalate when necessary.

Qualifications:

• Education : High school diploma or equivalent required; additional administrative or healthcare-related education is a plus.

• Experience :

• Previous experience in a medical office or customer service role preferred.

• Familiarity with medical terminology and scheduling software is a bonus.

• Skills :

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with EMR systems.

• Exceptional interpersonal skills and a positive attitude.

• Attributes :

• Well-spoken and personable, with the ability to make patients feel comfortable.

• Energetic and professional demeanor.

• Detail-oriented and reliable.

Why Join Heartwell Cardiology?

• Be part of a supportive and dynamic team committed to providing top-notch cardiovascular care.

• Enjoy opportunities for professional development in a reputable and patient-focused medical practice.

• Work in a modern, well-equipped facility located in Winter Park, FL.

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