Job Description

NR Consulting is currently seeking a highly motivated Quality Engineer for an opportunity in Mount Vernon, WA – Onsite !

Position Title: Quality Engineer

Location: Rock Hill, SC – Onsite

Anticipated Start Date: 02/02/2026.

Please note this is the target date and is subject to change. NR consulting will send official notice ahead of a confirmed start date.

Job Type: Fulltime Permanent Role/Direct Hire

Salary Range: $80k - $105k/annum plus benefits

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

We’re seeking a Customer Quality Engineer to lead customer-focused quality initiatives and ensure exceptional satisfaction through effective root cause analysis, corrective actions, and continuous improvement. This position serves as the primary liaison between customers, production, engineering, and sales , driving proactive quality assurance and rapid issue resolution.

You’ll also oversee the implementation of Return Material Authorization (RMA) and Root Cause Corrective Action (RCCA) processes, ensuring consistency across functions and alignment with corporate standards.

Key Responsibilities

• Act as the site-level point of contact for all customer quality issues, including RMAs, investigations, and corrective actions.
• Analyze warranty claims, audit findings, and quality performance metrics to identify trends and improvement opportunities.
• Lead and mentor a team of quality technicians/engineers focused on outgoing inspections and customer quality performance .
• Develop and share regular reports on customer scorecards, KPIs, and inspection metrics with the internal team.
• Implement and sustain standardized quality systems (RMA, RCCA, Apollo, A3, PDCA).
• Drive improvements in complaint resolution time, RMA cycle time, and customer satisfaction metrics .
• Lead cross-functional problem-solving teams to identify root causes and implement long-term solutions.
• Support design and process improvements using tools such as DFMEA, PFMEA, and control plans .
• Maintain and improve systems for product traceability, SPC, and data analysis .
• Champion lessons learned from customer feedback to enhance product and process performance.
• Prepare and deliver customer-facing reports and presentations highlighting key metrics and improvement initiatives.
• Support the ongoing development of the Quality Management System (QMS) and ensure compliance with ISO 9001 or equivalent standards.
• Foster a culture of quality, accountability, and continuous improvement through training, coaching, and process audits.
• Collaborate with Engineering, Manufacturing, and IT teams to streamline quality dashboards and VOC tracking tools .
• Travel up to 30% based on customer and site needs.

Required Skills & Competencies

• Proven ability to lead cross-functional initiatives and quality improvement projects.
• Strong knowledge of root cause analysis tools (8D, 5-Why, Fishbone) and problem-solving methodologies.
• Excellent communication and presentation skills , with the ability to interact effectively at all organizational levels.
• Proficiency in SPC, Minitab, Excel , and data-driven decision-making.
• Working knowledge of QMS (ISO 9001) , FMEA , and CAPA processes.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Customer-centric mindset with a proactive, hands-on approach to issue resolution.

Qualifications

• Bachelor’s Degree in Engineering, Quality, or a related field , or equivalent experience.
• 2+ years of experience in Quality Assurance or Customer Quality within a fast-paced, automated manufacturing environment.
• 1+ year in a supervisory or leadership capacity.
• Certification in Quality Engineering and Green Belt (or higher) preferred.
• Certified Lead Auditor required.
• Experience with inline inspection systems and methodologies.

About NR Consulting

Founded in 2005, NR Consulting is a leading global provider of workforce solutions, technology services, and recruitment strategy , trusted by Fortune 500 and mid-sized organizations across North America, Europe, and Asia. Headquartered in Boulder, Colorado , with a Global Delivery Center in India , NR Consulting partners with clients to drive innovation, accelerate business outcomes, and deliver scalable talent solutions across industries such as engineering, information technology, energy, life sciences, and manufacturing .

With a strong belief in the power of people and performance , NR Consulting has built a reputation for excellence in direct hire, contract staffing, and project-based consulting . Our commitment to integrity, diversity, and client success has enabled us to consistently deliver top-tier professionals who help businesses achieve their strategic and operational goals.

Guided by our core values — People First, Accountability, Excellence, and Partnership — we take pride in fostering long-term relationships with clients and candidates alike. Our multicultural teams work collaboratively across geographies to provide agile, high-quality, and results-driven solutions that make a measurable difference.

NR Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

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