Production Support OR Application Support Consultant Job at SOFTHQ INC, Washington DC

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  • SOFTHQ INC
  • Washington DC

Job Description

Position: Production Support OR Application Support Consultant

Location: Bellevue, WA 98006
Duration: 12+ months

  • Supplier Note: Share profiles with these skills, SRE, Maintenance and Production Support process, ServiceNow, Splunk, AppDynamics, Incident Triage Management
  • Mandatory skills: SRE, Observability Tools and Production Support
  • Desired skills: Knowledge on Java, Python, Go, Node etc
  • Any Certification (Mandatory): Certified on one or more observability tools like Splunk. AppDynamics, Grafana, Dynatrace etc.

Skills

  • SRE Mindset in Production support : Proactive issue identification using observability tools. Skills in using different monitoring & observability tools to track system performance
  • Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.
  • Communication : Excellent communicator who could interact with Director/Sr. Director and above.

Technical expertise

  • Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
  • Knowledge of VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
  • Knowledge of Containerization, Docker, Kubernetes, AWS, PCF, GCP
  • ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)
  • APM, NMON , Wireshark usage and analysis
  • Experience in UEM and synthetic monitoring tools

Responsibilities

  • Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR
  • Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.
  • Flexibility to work in 24 X 7 environment

Job Tags

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