Job Description

Job Summary

We’re hiring a hands-on leader to manage our Greensboro plumbing service teams. The Plumbing Manager will spend roughly 80% office / 20% field time. Duties include coordinating schedules with the CSR team, ensuring high-quality workmanship, handling customer escalations, pulling permits, and developing technicians.

This role primarily supervises and coordinates and will contribute to goal and target-setting conversations.

Key Responsibilities

• Lead, coach, and develop individual plumbers (performance management, training plans, career progression).
• Partner with CSR team to manage scheduling and dispatch to maximize productivity and first-time fixes.
• Conduct job site inspections, ride along with technicians, and sign off on permits and closeouts.
• Own customer escalations — investigate issues, propose remedies, and restore customer satisfaction.
• Ensure work is completed to code and company quality standards; coordinate permitting and inspections.
• Maintain and improve SOPs for installations, service workflows, and technician onboarding.
• Support inventory oversight and ensure techs have required parts/tools; escalate procurement issues.
• Promote and enforce a safety conscious culture — lead toolbox talks and ensure compliance with safety policies in the Handbook and OSHA best practices.
• Maintain accurate field documentation.
• Participate in recruiting, interviewing, and onboarding.

Ideal Candidate Qualifications

• NC plumbing license preferred.
• 5+ years hands-on plumbing experience (residential/service-focused).
• 2+ years supervisory or lead experience managing field technicians.
• Valid driver’s license and a driving record acceptable to company insurance.
• Willingness to submit to drug testing, background checks, and reference checks.
• Strong customer service, communication, and conflict-resolution skills.
• Comfortable splitting time between office and field.

Work Environment & Physical Requirements

• Office and on-site work in residential settings; frequent standing, walking, bending, and occasional lifting.
• May work in attics, crawlspaces, and varied weather conditions when doing ride-alongs or inspections.

Compensation & Benefits

• Base salary: $90k–$110k annually.
• Performance-based bonus opportunities.
• Benefits: health, dental, vision, HSA option, 401(k) with company match, PTO.
• Company vehicle provided for work use.
• Paid training and licensing reimbursement where applicable.

Schedule & After-Hours Expectations

• Regular hours: Monday–Friday, 40 hours/week.
• Position will be reachable by phone for escalation during nights/weekends because field crews operate 24/7; this is not a formal on-call rotation and does not carry a separate on-call stipend for the manager role.

Hiring Conditions

Offer contingent on successful drug screen, background check, motor vehicle record check, and satisfactory references.

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