Plumbing Manager Job at LHH, Greensboro, NC

cTUrRjRvRWNOcms5NHhtTVQ1T2N0ZjBQM2c9PQ==
  • LHH
  • Greensboro, NC

Job Description

Job Summary

We’re hiring a hands-on leader to manage our Greensboro plumbing service teams. The Plumbing Manager will spend roughly 80% office / 20% field time. Duties include coordinating schedules with the CSR team, ensuring high-quality workmanship, handling customer escalations, pulling permits, and developing technicians.

This role primarily supervises and coordinates and will contribute to goal and target-setting conversations.

Key Responsibilities

  • Lead, coach, and develop individual plumbers (performance management, training plans, career progression).
  • Partner with CSR team to manage scheduling and dispatch to maximize productivity and first-time fixes.
  • Conduct job site inspections, ride along with technicians, and sign off on permits and closeouts.
  • Own customer escalations — investigate issues, propose remedies, and restore customer satisfaction.
  • Ensure work is completed to code and company quality standards; coordinate permitting and inspections.
  • Maintain and improve SOPs for installations, service workflows, and technician onboarding.
  • Support inventory oversight and ensure techs have required parts/tools; escalate procurement issues.
  • Promote and enforce a safety conscious culture — lead toolbox talks and ensure compliance with safety policies in the Handbook and OSHA best practices.
  • Maintain accurate field documentation.
  • Participate in recruiting, interviewing, and onboarding.

Ideal Candidate Qualifications

  • NC plumbing license preferred.
  • 5+ years hands-on plumbing experience (residential/service-focused).
  • 2+ years supervisory or lead experience managing field technicians.
  • Valid driver’s license and a driving record acceptable to company insurance.
  • Willingness to submit to drug testing, background checks, and reference checks.
  • Strong customer service, communication, and conflict-resolution skills.
  • Comfortable splitting time between office and field.

Work Environment & Physical Requirements

  • Office and on-site work in residential settings; frequent standing, walking, bending, and occasional lifting.
  • May work in attics, crawlspaces, and varied weather conditions when doing ride-alongs or inspections.

Compensation & Benefits

  • Base salary: $90k–$110k annually.
  • Performance-based bonus opportunities.
  • Benefits: health, dental, vision, HSA option, 401(k) with company match, PTO.
  • Company vehicle provided for work use.
  • Paid training and licensing reimbursement where applicable.

Schedule & After-Hours Expectations

  • Regular hours: Monday–Friday, 40 hours/week.
  • Position will be reachable by phone for escalation during nights/weekends because field crews operate 24/7; this is not a formal on-call rotation and does not carry a separate on-call stipend for the manager role.

Hiring Conditions

Offer contingent on successful drug screen, background check, motor vehicle record check, and satisfactory references.

Job Tags

Work at office, Monday to Friday, Night shift, Weekend work,

Similar Jobs

STRUCTURAL TECHNOLOGIES

Concrete Structures Investigator Job at STRUCTURAL TECHNOLOGIES

 ...STRUCTURAL TECHNOLOGIES provides comprehensive solutions to owners, engineers, and contractors through field investigation, engineering support, and development of repair and strengthening services for concrete structures. With offices located across the nation and select... 

Tara Wilson Agency

Director, Brand Marketing & Creative Job at Tara Wilson Agency

 ...Job Description: Director, Brand Marketing & Creative Location: Fort Worth, TX (Hybrid - T/W/H in office) About Us Tara Wilson Agency () is a Fort Worth, Texas-based boutique experiential marketing agency. Our mission is to help leading sportswear and beauty... 

Ultimate Staffing

Part Time Office Assistant Job at Ultimate Staffing

Ultimate Staffing is currently seeking eager and detail orientate candidates for a wonderful entry level role with local government. This position will have a heavy emphasis in property taxes and are seeking candidates looking for a career within a fast paced local government...

TalentFund

Inside Sales Representative Job at TalentFund

&##127775; Inside Sales Associate Locally Owned Company TalentFund is partnering with a locally owned, growing company to hire...  .... Proficiency with Microsoft Office and other business software tools. High school diploma or GED required; postsecondary education... 

ONEPOWER Consulting

Lead Generator Job at ONEPOWER Consulting

 ...Lead Generator Remote / Peachtree City, GA. Minimum Requirements: ~ Solid knowledge of IT, particularly cloud technologies. Job Responsibilities: Primary responsibility will be lead generation and appointment setting. The company...