Position: Patient Support Coordinator/Hub Relations Coordinator

Location: Chesterfield, MO

Responsibilities:

Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
Provide patient care to accurately support pharma programs and triage to a pharmacist when required
Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
Document all call information and data discovery according to operating procedures
Utilize proper escalation channels to meet patient needs & resolve open issues
Research required information using available resources
Maintain confidentiality of patient and proprietary information
Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

High school diploma or GED required, Bachelor’s degree strongly preferred
Customer service or inbound call center experience required
Appropriate industry experience is necessary
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software

Location/Hours

Shifts : This is a full-time, 40-hour per week role. 3 shift options are available :
Rotating shifts between 8 AM – 4 PM CST, Monday – Friday OR
11::00 AM - 7:00 PM CST, Monday - Friday EST (fixed shift) OR
12:00 PM - 8:00 PM CST , Monday - Friday EST (fixed shift)
All shifts require a rotational Saturday shift 8:00 AM - 4:00 PM CST
There will be a required shift during the 8 week training period of 9 AM - 5 PM CST
Onsite full time position, located at 400 South Woods Mills Rd, Suite 100, Chesterfield MO

Perks:

Full time, Casual work, Monday to Friday, All shifts, Shift work, Rotating shift,