OVERVIEW OF THE POSITION
The eCommerce Manager will own the strategy, performance, and execution of our client’s direct-to-consumer (DTC) website and digital retail channels. This role requires a data-driven marketer with a deep understanding of eCommerce operations, digital merchandising, customer experience optimization, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Site Strategy & Optimization
• Own and manage website and associated eCommerce platforms.
• Develop and execute strategies to drive site traffic, conversion, AOV, and revenue growth.
• Oversee the website merchandising strategy, promotions calendar, and product launch rollouts.
• Work with UX/UI and dev partners to optimize site functionality and customer journey.
Digital Marketing & Analytics
• Partner with agencies on paid media, SEO/SEM, and affiliate efforts to support acquisition and retention.
• Leverage analytics tools (e.g., GA4, BigCommerce, heatmaps) to measure performance, derive insights, and recommend enhancements.
• Track KPIs including traffic, conversion rate, ROAS, CAC, and CLTV.
Product & Content Management
• Oversee product content, pricing, availability, and categorization in the eCommerce platform
• Ensure alignment of digital product presentation with their brand and technical accuracy.
• Manage digital assets including product photos, banners, and descriptions in coordination with internal teams.
Cross-functional Collaboration
• Liaise with Product, Sales, Customer Service, and Operations to support promotions, product availability, and fulfillment.
• Coordinate with warehouse and logistics teams to ensure DTC readiness and customer satisfaction.
• Collaborate with IT on integrations and technical improvements. Customer Experience & Support
• Drive initiatives to improve post-purchase experience, reduce returns, and boost customer loyalty.
• Oversee review generation, FAQ resources, and content that supports product education and engagement.
REQUIRED SKILLS, BEHAVIORS AND EXPERIENCE:
• Bachelor's degree in marketing, business, or a related field.
• 3+ years of experience in e-commerce management, digital marketing, or related fields.
• Strong understanding of e-commerce operations and best practices, including inventory management, order fulfilment, and customer service.
• Experience developing and executing digital marketing campaigns across multiple channels, including email, social media, and search engine marketing.
• Strong analytical skills and experience working with e-commerce sales data.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Experience with e-commerce platforms such as BigCommerce, Shopify, or Magento preferred.
Benefits:
Competitive base salary in the industry. Health/Medical insurance. 10 paid holidays per year and two weeks’ vacation. 401K Plan
...We are looking for a highly energetic, result oriented, passionate, and hands-on Data Center Superintendent with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. The candidate...
...departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Medical Assistant roles is an opportunity for a pediatric medical assistant to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual...
Role: Director of Production Location: Westerville, OH About the Role: The Director of Production will play a critical role in overseeing and optimizing all aspects of our production to improve profitability and customer experience, ensuring efficiency, quality...
...Amazon Kuiper Assembly Technician 12-month contract to potential perm hire Redmond, WA Shift: various shifts available Must-haves - High school diploma, GED or equivalent work experience - Relevant high traceability manufacturing experience (Aerospace...
...We are looking for a Crew Scheduler. This is an excellent opportunity to join a Global Company who operate at the focal point of sports, music, entertainment and culture, serving talent, brands and properties across the world! What You Can Expect Location Charlotte...