Onsite Support Specialist Job at The Intersect Group, Washington DC

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  • The Intersect Group
  • Washington DC

Job Description

Site Support Specialist

In office 5 days a week Zip Code: 20006

Quarterly travel to surround office

Daily Responsibilities

  • Provide Excellent Customer Service and practice total contact ownership from acknowledgement to closure. Document Problem Description and resolution using ITSM system. Participate in ticket creation, escalation, and follow up
  • Telephone Administration, Set-up and support, including adds, removes, changes
  • Mobile Device Set up and Support
  • Troubleshoot Network Connectivity from desktop and laptop computers
  • Keep Accurate Inventory of office's equipment
  • Hardware Installation, Repair and support including printers, conference room AV Equipment, wireless access points and server room equipment
  • Imaging, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
  • Preform Windows OS and application software installation, repair, and support
  • Provide 1st and 2nd level technology support 100+ end users (attorneys and legal staff) on a variety of hardware and software
  • 72 Users in main office
  • 50 + users in surrounding office

Requirements

  • Strong Customer Service and Communication Skills (face to face, phone, email)
  • Working Knowledge of Dell and Lenovo Laptops and desktops, Windows OS, Office Suite, Document Management Systems, Mobile Device and Enterprise Network
  • 4+ years of experience in a technical support position
  • 4 year Degree in IT Field (or related) or equivalent work experience

Preferred Qualifications

  • Document Management System Support Experience
  • Mobile Device Management
  • SSCM experience
  • Help Desk Institute, ITIL Foundation, and CompTIA A+ certification preferred
  • Microsoft Office and Azure Certifications preferred

Job Tags

Work experience placement, Work at office,

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