Excellent Fairfield County MSP is searching for a talented Level I ServiceDesk Analyst
Summary: EBM is seeking a Help Desk/network engineer for our office located in Trumbull, CT. This is a full-time position as an IT Help Desk/Technician. The ideal individual will have previously worked for a Managed Services Provider, IT services company, or in a computer IT support role. This individual will handle tickets as they come in, handle calls, and perform on-site calls if necessary. Primary duties will be completed in the office.
Responsibilities:
· Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
· Service and diagnosis of hardware and software
· Remote/onsite support
· Handle phone calls
· Respond quickly to problems and demonstrate skillful problem solving
· Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
· Rotating after hours on call schedule
Desired Skills and Experience:
Ideal candidates for this position should demonstrate extensive ability in the following specific areas:
· Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays)
· Producing detailed documentation of user requests and resolutions for all calls
· Problem solving methods and resolution
· Maintain and update routine information systems and programs
· Configuring, installation, maintenance, and diagnostics of LAN/WAN networks
· Experience with Office 365 and Office suite products
· Ability to multitask and resolve issues quickly
· Experience with PC imaging
· ITIL certification
About EBM:
Founded in 1972, EBM is an information technology leader focused on providing custom solutions to clients of all sizes. Our team has decades of experience working with customers across all industries. EBM has partnered with industry leaders to help us create enterprise class solutions to meet today’s needs and scale for the future.
Our approach is different than a lot of our competitors. We know that no two companies are alike, even in the same industry or those of the same size. We tailor each solution to the customer, taking into consideration their distinct personality and knowledge level.
Very simply, we provide the best advice and innovative technology with exceptional customer service to grow a business and simplify IT.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. EBM is an EO employer – M/F/Veteran/Disability.
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