IT Support Technician (Mobile devices) Job at Compunnel Inc., Irving, TX

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  • Compunnel Inc.
  • Irving, TX

Job Description

Title: Mobile Device Support Technician

Location: Irving TX (onsite x 5days)

Are you experienced in mobile device setup and IT support ? We’re looking for a hands-on professional to support a company-wide mobile carrier transition project .

🔧 Key Responsibilities:

  • Provide deskside/mobile support during mobile device migration
  • Configure and activate iOS and Android phones with new carrier settings
  • Assist with SIM card replacements , data transfers, email setup, and MDM (Intune) enrollment
  • Troubleshoot mobile issues related to activation, access, or compatibility
  • Educate users on new features , voicemail, roaming, and support processes
  • Track device assignments and collect old hardware

✅ Requirements:

  • 2+ years in IT or mobile support (deskside, field, or helpdesk)
  • Strong working knowledge of iPhones, Androids , and MDM tools (Intune preferred)
  • Excellent customer service and troubleshooting skills
  • Familiar with carrier activation processes and ticketing tools like ServiceNow

🌟 Bonus:

  • Experience with enterprise-scale mobile rollouts
  • Understanding of mobile security, encryption, or mobile policies

Job Tags

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