Job Description

The Justice & Diversity Center of The Bar Association of San Francisco (JDC) has an exciting opportunity for an Intensive Case Manager position at our Homeless Advocacy Project (HAP).

HAP works with tenants who are facing unlawful detainers (evictions,) prioritizing clients who have mental and/or physical disabilities, and tenants living in the 94102 (Tenderloin) zip code. HAP’s Eviction Defense Team provides full scope representation (start to finish) for tenants in unlawful detainers. The HAP holistic approach supports clients in maintaining their housing by addressing multiple facets of their lives to tackle underlying problems that have placed them at risk.

JDC is a non-profit organization that provides free legal services to low-income people in San Francisco, and to other nonprofits that serve underrepresented communities. We do this work in part through directly representing clients and in part through recruiting private practice attorneys and legal professionals to assist clients pro bono. JDC’s staff and volunteer attorneys serve over 8,500 low-income people a year, many of whom face loss of their housing, income or disability benefits, or divorce and child custody issues. JDC’s holistic advocacy approach addresses clients’ legal and social service needs to help them achieve lasting change in their lives.

About the Job:

• Work alongside HAP Staff Attorneys to provide outreach, engagement and coordination of services to eviction clients both within HAP and with outside organizations.

A. Conduct home visits and coordinate client communication and engagement, including but not limited to: Assessing living conditions and connecting clients with appropriate resources to maintain their unit

B. Locating clients who have not responded to correspondence from the HAP Attorney regarding status of case, notifying clients of upcoming hearings where the client needs to be present, arranging for and accompanying clients to appointments when needed to insure their presence

C. Coordinating referrals for benefits such as General Assistance, CalFresh, and SSI, Meals on Wheels, as well as rental assistance and payee services

D. Assisting clients to get to related appointments to address underlying issues that effect their housing case, such as mental health appointments, rental assistance, or benefits related issues

E. Providing emotional and practical support to clients to help them engage effectively with their case, gain stability in their lives and control behavior issues that contributed to the eviction

• Attend weekly meeting with HAP Eviction Attorneys
• Meet regularly with JDC Director of Social Services to discuss appropriate and effective approaches to meeting clients’ social service needs
• Maintain timely notes and records for tenant case file, and be in consistent communication with HAP Staff Attorneys

EDUCATION & EXPERIENCE:

• BA or MSW in Social Work or related field
• At least 2 years of experience providing case management to clients with significant mental health and/or substance abuse issues.
• Knowledge of trauma-informed approaches to care and familiarity with resources in San Francisco

SKILLS & REQUIREMENTS:

• Strong oral, written, and client service skills
• Ability to work independently, and to function well in a hectic and sometimes challenging environment.
• Knowledge of MS Office (Outlook, Word, Excel, Access)
• Bilingual ability in Spanish highly valued but not required

Why Work For Us:

We offer a collaborative work environment, a progressive work culture, and a wonderfully diverse staff. Additionally, we are a mission and values based organization. The Homeless Advocacy Project generally has a 35-hour work week, spread over four days (Tuesday – Friday,) although some Monday work may be required when clients have court hearings. While some HAP staff are able to work a hybrid schedule with some remote work, this position is expected to require primarily in-person attendance.

To find out more about JDC, please visit our website at

To Apply:

Please submit your resume and cover letter.

Equal Opportunity Employer:

JDC is an Equal Opportunity Employer. We conduct all employment-related activities without regard to race, religion, age, national origin, disability, veteran status, sexual orientation or any other classification protected by applicable Local, State or Federal employment discrimination laws.

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