Job Description

Description
Job Title: Intake Care Coordinator
Location: Medical Support Services Inc.
Status: Full Time or Part Time Hours (Flexible, M-F, No Weekends)
Our Purpose
We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve.
The Opportunity
We’re looking for a warm, detail-oriented, and proactive Intake Care Coordinator to be the first point of contact for new families seeking services. You’ll help guide them through the intake and evaluation process, ensuring a smooth and supportive start to their therapy journey.
Key Responsibilities
Communication & Coordination
Respond to phone calls, voicemails, emails, and clinic inquiries
Coordinate with clinic leadership to prioritize new patient intakes
Document communication thoroughly in our system
Identify workflow improvements and bring ideas to the team
Daily review of Task dashboard
Check documentation routing for new scripts received
Patient Intake & Charting
Accurately enter new patients into our EMR system
Collect and maintain necessary intake documentation
Organize and manage patient charts (digital and physical)
Follow up on missing scripts or supplemental paperwork
Intake Completion
Execute and record new intake calls
Completion of all intake form fields
Organize and manage waitlist in ERM system
Send screening documentation to physician
Tracking of Documentation
Follow Automated Evaluation script tracking report
ensure caregivers are notified to bring documentation
Review all patient form tabs in dashboard
Scheduling & Follow-Up
Make sure evaluation list is up to date
Contact families to schedule evaluations
Track pending evaluations and follow up on no-shows or cancellations
Collaborate with clinicians to match patients with appropriate providers
Ensure welcome emails and intake confirmations are sent
Skills & Qualities We’re Looking For
Warm and welcoming communication style
Superior customer service and follow-through
Strong attention to detail and time management
Tech-savvy and comfortable navigating digital systems
Reliable and punctual
Team player who thrives in a fast-paced environment
Spanish-speaking is a plus!
Why Join Us?
Supportive, mission-driven team
Make a meaningful difference in families’ lives
Growth opportunities within the clinic
Weekday-only hours – no weekends!

Job Tags

Full time, Part time, Flexible hours, Weekday work,

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