Job Description

General Manager – Pet Resort

Location/Onsite: Austin, TX | Onsite, Full-Time

Our client, a growing pet resort brand, is looking for a passionate and experienced General Manager to lead daily operations at their Austin, TX location. If you love animals, thrive in a fast-paced environment, and have a knack for leading teams and managing operations, this might be the perfect opportunity for you. Do you have experience managing retail, hospitality, or pet care teams? Are you energized by building and mentoring staff while maintaining high standards of service? Ready to be the go-to leader in a fun, animal-loving workplace? If yes, this may be the perfect General Manager position for you. Keep scrolling to see what this company has to offer.

The Perks!

Compensation: $60,000 – $65,000/year, based on experience

Benefits information:

• Paid Time Off
• Health Insurance Benefits
• Special, company-specific perks:
• Complimentary Pet Day Camp – Bring your dog to work!
• 10 days free boarding per year

A Day in the Life of the General Manager

As the General Manager, you'll oversee the entire operation of a busy pet resort, including grooming services, kennel operations, and front desk teams. You’ll ensure smooth day-to-day performance, maintain high standards of care and cleanliness, and create an environment where both pets and people feel valued and supported. Your leadership helps ensure every pet guest has a safe, enjoyable stay, and every team member feels empowered to deliver top-notch service.

Responsibilities include:

• Lead and manage resort teams through all aspects of daily operations
• Motivate and develop staff through recognition, coaching, and performance feedback
• Oversee procedures for both front-of-house and back-of-house operations
• Ensure resort cleanliness, safety, and conduct standards are upheld
• Handle maintenance needs and escalate when needed
• Manage staffing levels, create schedules, and handle payroll and time clock systems
• Hire and train kennel and front desk staff
• Run monthly team meetings and guide ongoing employee development
• Develop training guides and onboard new team members
• Support resort social media efforts with a content calendar and collaborative posting
• Have basic pet medical knowledge to handle minor issues or coordinate veterinary care
• Manage budgets and inventory alongside the owner

Requirements and Qualifications:

• 2+ years of general management experience handling things like billing, payroll, inventory, building maintenance, etc.
• 1+ years of experience managing and directing a team
• Experience working in pet/animal care, vet clinic, training, pet resort, or similar
• Strong communication, organizational, and problem-solving skills
• Comfortable being hands-on and leading by example
• Passion for animals and customer service
• Ability to multitask in a fast-paced environment

About the Hiring Company:

Our client is on a mission to create a place where pets are excited to come and their owners feel confident leaving them in trusted care. Known for their attention to detail, compassionate staff, and fun environment, our client is committed to delivering exceptional service in every tail-wagging moment.

Come Join Our Pet Care Leadership Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

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