Job Description

Mission:

The Fulfillment Manager is responsible for the planning and execution of customer orders through the fulfillment process. As the department tactical leader for the Fulfillment and Logistics teams, this individual is expected to guide a team in effectively executing all requirements from both customer and internal stakeholders. The role involves close cross-functional collaboration to meet business objectives, champion lean manufacturing principles, and drive continuous improvement in warehouse operations. This role focuses on warehouse safety, regulatory compliance, and maintaining high standards across all fulfillment and logistics operations. The Fulfillment Manager plays a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location and that all Key Performance Indicators (KPIs) meet or exceed targets. This position is located at CenTrak’s headquarters in Newtown, PA and requires on-site attendance Monday through Friday.

Responsibilities:

Operational Performance & Reporting

• Track and report fulfillment KPIs across daily, weekly, and monthly intervals.
• Create and monitor labor capacity plans based on business targets.
• Achieve fulfillment excellence through on-time delivery and precise order accuracy to exceed customer expectations.

Manage day-to-day fulfillment & logistics activities, including inbound and outbound shipments.

Team Leadership & Communication

• Drive daily morning fulfillment stand-up meeting.
• Oversee day-to-day fulfillment activities while partnering with other department managers to address cross-functional processes and resolve issues.
• Conduct formal performance reviews and maintain regular check-ins to provide ongoing feedback and support team development.

Warehouse Efficiency

• Support layout optimization and material flow improvements in the warehouse.
• Assist in implementing Lean practices to reduce waste and improve throughput.
• Monitor warehouse KPIs (e.g., pick accuracy, order cycle time) and recommend process enhancements.
• Coordinate with 3PLs and internal teams to ensure smooth inbound/outbound operations.
• Maintain warehouse and equipment safety while leading safety drills and training programs.

Qualifications :

• Bachelor’s Degree in a business, logistics or a related field is preferred or experience in a related industry/occupation.
• 5 – 7 years of experience in operations or logistics role with managerial responsibilities.
• Minimum 3 years of people leadership experience.
• Experience with building or improving inventory management, order management, and warehouse management systems and processes.

Skills:

Excels in analysis and consistently meets deadlines under pressure.

• Creative problem-solver that can develop unique solutions.
• Adapts quickly in fast-paced team settings.
• Excellent verbal, written, and listening communication skills.
• Demonstrated experience with 3PL partners and systems.
• Experience with Dangerous Goods shipments & specifications; Li Battery experience preferred.

Open to working a flexible schedule, including evenings and weekends as needed.

• Advanced proficiency in Microsoft suite.
• Working knowledge of BI tools, preferably Microsoft Power BI.
• Minimum 2 years’ experience using ERP systems, preferably Microsoft Dynamics.
• Maintains the highest levels of integrity and ethics.

Physical Requirements:

0-24%

25-49%

50-74%

75-100%

Seeing: Able to read reports and communicate with co-workers. X

Hearing: Able to hear well enough to communicate with co-workers X

Standing/Walking/Mobility: Able to stand to open files and operate office machines; mobility between departments and to attend meetings of employees and managers. X

Climbing/Stooping/Kneeling: X

Lifting/Pulling/Pushing: X

Fingering/Grasping/Feeling: Able to write, type, and use phone system. X

Note:The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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