Job Description

Position Type: Part-Time (20-30 hrs/week)

Location: Remote/Hybrid (Must be located within Charlotte, NC area)

When Available : Immediately

Reports To: VP of Franchise Development

Position Summary

The Franchise Development Assistant plays a key role in supporting the growth of our franchise network. This position is responsible for providing administrative, marketing, and operational support to the Franchise Development team, ensuring smooth communication with prospective franchisees, and assisting in the execution of development strategies. Additionally, this person will assist the Director of Training with onboarding of new franchisees.

Key Responsibilities

• Prospect Management & Communication.
• Respond to franchise inquiries via phone, email, and CRM systems.
• Handle qualifying calls and meetings with potential candidates.
• Maintain accurate and up-to-date records in the CRM database.

Marketing & Outreach Support

• Assist in creating and distributing marketing materials for franchise recruitment.
• Support digital advertising campaigns by tracking lead performance and metrics.
• Create and coordinate email marketing campaigns and social media outreach for franchise opportunities.
• Proactively connect with Franchise consultants/brokers.

Administrative Support

• Prepare and organize franchise information packets and presentations.
• Maintain franchise development files, contracts, and compliance documents in project management system.
• Assist with scheduling, calendar management, and follow-ups with candidates.

Event & Trade Show Assistance

• Coordinate logistics for franchise conferences.
• Prepare promotional materials and assist with booth management when applicable.

Research & Reporting

• Research market trends and competitor activity in the franchise space.
• Prepare regular reports on lead activity, conversion rates, and marketing performance.

Qualifications

• 2+ years of franchise operations experience, including administrative, sales, and/or marketing.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office, Google Workspace, and familiar with CRM systems (We utilize programs such as HubSpot, Basecamp, Prezi, etc.).
• Tech Savvy, willing to learn new programs
• Highly organized with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and proactive in supporting team objectives.

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