Job Description
Responsibilities
- Operate the restaurant in accordance with the Resort’s mission statement
- Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures.
- Understand financial reports and apply the information in a timely and practical fashion so as to improve the operation.
- Implement and insure prompt and courteous service to our guests in compliance with standards set forth by Monarch Casino and Spa, and the Food & Beverage Director.
- Maintain proper staffing levels through efficient hiring of new Team Members.
- Monitor the Team Members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline.
- Prepare work schedules of Team Members and delegate work and station assignments.
- Prepare Team Member performance evaluations and disciplinary notices.
- Circulate through restaurant and coordinate activities of Team Member’s to provide efficient and courteous service to our guests.
- Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations.
- Greet and communicate with guests in a friendly and courteous manner.
- Resolve guest complaints and issues.
- Communicate and interact with food shift supervisors and Team Members.
- Know, understand, follow, and enforce all company and departmental policies and procedures.
- Proficiently operate POS systems, Stratton-Warren inventory system, as well as office computer systems including Microsoft Excel, Word, Outlook, etc.
- Facilitate all aspects of repairs and maintenance.
- Keep documentation through proper email systems.
- Decrease costs through effective scheduling and management of waste.
- Increase revenue through training and use of financial reports to ensure up-sell of product.
- Create new ideas and implement these ideas.
- Readily identify and implement more efficient methods of operation.
- Perform other duties as assigned.
Qualifications
- 3 to 5 years high volume restaurant supervision or management preferred
- Ability to obtain an Alcohol Awareness Certification
- Ability to obtain a Food Safety Certification
- Knowledge of beer, wine, and alcohol
- Good organizational skills.
- Good interpersonal communication skills.
- Knowledge in use of POS systems.
- Computer knowledge, including Microsoft Excel, Word, Outlook.
- Professional appearance in dress and manner.
Performance Expectations
- Establishes concrete performance standards for both Team Members and room management
- Provides adequate structure, direction, and feedback to Team Members and room management
- Successfully identifies, analyzes, and solves problems
- Works well with guests and staff by maintaining a positive and approachable attitude
- Adheres and implements all safety and security policies and procedures
Job Tags
Work at office, Shift work,