Job Description

Job Summary:

The Facility Manager is responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained portfolio of building(s). Maximum emphasis is placed on providing a positive response to the concerns and needs of the occupants and quality programs, in coordination and conjunction with the client’s goals and objectives and compliance with the client’s Master Service Agreement.

RESPONSIBILITIES

Essential Duties:

• Engage in continual communication interaction with the client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the property(ies).
• Ensure that appropriate disciplines and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
• Assist in the development of and ensure execution of all maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
• Manage facilities staff and ensure continuous service to building(s).
• Responsible, at all times, for providing staff members, building tenants and client’s with premium customer service.
• Administer programs that effectively measure customer satisfaction with internal/external clients and vendors.
• Develop and administer the Property Operating Plan and Budget, subject to the approval of the Senior Account Leader.
• Collect and analyze reports addressing operational data. Data may be required to provide accurate and current assessment of facility management objectives to clients and senior management.
• Participate in the selection of contract services, vendor negotiation of service agreements and day-to-day monitoring of vendor performance, including mail service, reprographics, copier and print services to assure full compliance with standards established within the service agreement.
• Work with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support. Address issues of unsatisfactory performance efficiently. Maintain effective two-way communications between you and your staff and the client.
• Propose compensation recommendations for direct reports.
• Attend and participate in external or in-house activities, meetings, organization, etc., as approved or directed by account management.
• Responsible for identifying and implementing projects on a national or regional scope that will drive process improvement and/or streamline business processes.
• Oversee mail room and office services operations, work environment, and space utilization management.
• Collaborate with client on Green Initiatives.
• May perform other duties as assigned.

QUALIFICATIONS

Skills, Education, and Experience:

• Bachelor’s degree
• Minimum 5 years facilities management experience
• Facilities management certification preferred (e.g., IFMA Certified Facility Manager)
• Participation in recognized professional association (e.g. IFMA)
• Strong verbal and written communication skills
• Ability to manage multiple projects simultaneously and make sound, timely decisions
• Proficiency with Microsoft Outlook, Word, PowerPoint and Excel

Working Conditions: Normal working conditions with the absence of disagreeable elements

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