Job Description

*Relocation offered*

Insight Global is partnering with a leading casino entertainment company in search of a Director of Cage & Count Room for their new casino property in Norfolk, Virginia.

The Director of Cage & Count Room will be responsible for overseeing the day to day operations of the Count Room and its staff. This role involves implementing accounting and documentation policies, monitoring transactions, and ensuring compliance with internal controls, company policies, laws, and gaming regulations, including credit and count room activities.

Key Responsibilities:

• Oversee daily operations of the casino cage, credit, and count room departments.
• Responsible for supervision and operation of currency collection and accurate reporting of currency, tickets, and chips collected.
• Hire, supervise, train, evaluate, discipline, and schedule team members.
• Supervise and direct count room attendants.
• Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service.
• Oversee the drop and count of currency as required by Internal Controls.
• Prepare currency for use/deposit.
• Oversee count room equipment and coordinate regular servicing to ensure equipment is working properly.
• Participate in the establishment of, and adhere to, an annual departmental budget.
• Constantly ensures proper and effective accountability of funds during the shift.
• Frequently completes required accountability and compliance paperwork for the shift.
• Promote outstanding guest service and resolve complaints/issues.
• Constantly performs credit/check-cashing duties within the scope of authorized levels.
• Ensure that policies and procedures are strictly and consistently followed.
• Perform additional duties as assigned by upper management.

Requirements

• 3+ years of prior Cage and Count room management experience
• Knowledge of cage/count room operations, credit/collection practices, company policies, and relevant gaming regulations
• Ability to obtain and maintain a key gaming license (includes background check, fingerprinting, and drug test - all company-paid)

Compensation: $100,000 - $105,000 + up to 20% bonus

(Exact compensation may vary based on experience, skills, and education)

Comprehensive Benefits Package including: health, dental, and vision insurance, 401(k) plan, paid vacation leave, and more!

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