Required Skills & Experience
-At least 2-3+ years experience in customer support/service roles
-Patience, empathy, and the ability to remain calm and solution-oriented in tough situations.
-Confidence using communication tools and CRM platforms (training provided).
-Desire to build relationships with customers and contribute to long-term satisfaction.
Job Description
Insight Global is seeking a Customer Support Associate to help with a client in the ecommerce space. This individual will help handle all inquiries from customers via phone, chat, and email. This role is responsible for de-escalating all concerns and providing top tier customer service at all times. This will be an onsite role 5 days a week, 8 -5 est. Responsibilities: -Handle second-level escalations and requests with empathy and clarity. -De-escalate and resolve customer concerns with follow-up communication to ensure satisfaction. -Contact customers proactively in the event of order delays, shipping issues, or concerns with delivery. -Monitor and respond to negative online reviews (Trustpilot, Google, BBB, etc.) with thoughtful outreach. -Collaborate closely with our Customer Service and Logistics teams to ensure seamless resolution of issues. -Keep accurate documentation and escalate unresolved issues with proper notes.
...Immediate need for a talented Credentialing Assistant. This is a 03+months contract opportunity with long-term potential and is located in Los Angeles, CA (Remote) . Please review the job description below and contact me ASAP if you are interested. Job ID:25-7...
Early Childhood Education Teacher Learning Grove (KY) Join Learning Grove, a nonprofit leader in early childhood education serving Cincinnati and Northern Kentucky for over 40 years. As a teacher, youll help guide children (ages 6 weeks6 years) through engaging, ...
My name is Neelam , and I represent US Tech Solutions. US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website. Please find the...
...entertainment, and cutting-edge convention centers that redefine hospitality. But were more than a resort. As a major employer, we... ...water to one million people in Africa. Director of Housekeeping Kalahari Resorts & Conventions is seeking a Director of...
...Local recycling company needs tractor trailer roll-off and straight truck roll-off drivers for a full-time career with our company. Give us a call! (***) ***-****. A ROLL-OFF trucking company has openings for qualified CDL A & B drivers with clean MVR and references....