Job Description

Job Opportunity: Customer Support Representative

Location: 680 West 10000 South, South Jordan, UT 84095

Contract Duration: 12 months with possible extension

Pay Rate: $21.99/hour (W2).

Work Schedule Overview:

• Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.
• In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.
• Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Job Responsibilities for Client Support Service Professional:

• Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency.
• Assist with Cash Management products, online account access, mobile app usage, and general financial questions.
• Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment.
• Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team.

Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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