Customer Service Representative Job at netPolarity, Inc. (Saicon Consultants, Inc.), Redwood City, CA

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  • netPolarity, Inc. (Saicon Consultants, Inc.)
  • Redwood City, CA

Job Description

Role : Customer Service Representative

Location Redwood City, CA (hybrid)

Duration : 6 months

Bilingual: Fluent in English and Spanish

THE ROLE:

Knowledge, Skills & Abilities:

  • Minimum three years of customer service experience or combination of education and experience
  • Excellent customer service experience and proven ability to meet performance standards
  • Ability to learn policies and procedures and correctly provide that information to customers and use it to make sound decisions
  • Must be able to work in a fast-paced environment with frequent interruptions
  • Strong multitasking skills
  • Positive attitude, friendly and professional
  • Fluent in English and Spanish
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills,customer focused and adaptable
  • Strong computer skills. Experience with Outlook, Google docs and sheets
  • Strong organizational and analytical skills, strong attention to detail and accuracy
  • Quick learner, self-motivated, problem solver, ability to de-escalate upset customers

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