Customer Service Representative Job at Addison Group, Irwin, PA

clpPRjdZSVhNcmcrN2hpSVM1U2J1Zm9LM0E9PQ==
  • Addison Group
  • Irwin, PA

Job Description

Position: Customer Service Representative

Location: Irwin, PA

Pay: $18–$20/hour

Employment Type: Temp to Hire

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Role

We are seeking a motivated and detail-oriented Customer Service Representative to join our collaborative and fast-paced team. This role will focus on supporting customers, sales teams, and service technicians by processing orders, creating quotes, and ensuring an exceptional customer experience.

Responsibilities

  • Develop SAP quotations for machine spare parts, consumables, tooling, contract services, and more by collaborating with customers and internal teams.
  • Support Regional Business Managers with feasibility quotations and order entry.
  • Present quotations to customers and follow up to convert opportunities into sales.
  • Perform commercial contract reviews and process purchase orders in SAP.
  • Dispatch service technicians for machine repairs and manage scheduling.
  • Respond promptly to customer questions and requests.
  • Support the Customer Service Manager with special projects.
  • Facilitate the customer feedback process and complete supplier survey forms.
  • Update Salesforce with active/inactive machine serial numbers.
  • Provide back-up support to other Customer Service team members as needed.

Requirements

  • Experience: 2+ years of customer service or inside sales experience in a manufacturing or similar technical industry (retail experience will not be considered).
  • Education: Bachelor’s degree preferred.
  • Software Skills: Tech-savvy; SAP and Salesforce experience a plus.

Core Competencies:

  • Ability to work effectively with different personalities.
  • Self-starter who thrives in a fast-paced environment.
  • Detail-oriented and highly organized.
  • Strong verbal and written communication skills; able to communicate with diverse audiences.
  • Customer-first mindset.

Additional Details

  • Reports to: Customer Service Manager.
  • Team Size: Work alongside two other reps; highly collaborative environment.
  • Training: Cross-training with other team members; strong tenure within the group ensures excellent support.
  • Culture: Friendly, team-oriented, and customer-focused.

Job Tags

Contract work, Temporary work,

Similar Jobs

Florida Conference of Seventh-day Adventists

Chaplain Job at Florida Conference of Seventh-day Adventists

 ...pastoral experience Four-unit residency in Clinical Pastoral Education Board Certification with the Association of Professional Chaplains. Job Responsibilities: Demonstrates through behavior AdventHealths core values of Integrity, Compassion, Balance,... 

Jefferson Health

Interventional Radiology Technologist - (Full Time) - Abington Job at Jefferson Health

 ...programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools... 

SIERRABASIN

MDS NURSE Job at SIERRABASIN

 ...recommendations for facility for optimum outcomes. Provides PDPM and MDS training to new MDS Coordinators. Assesses and determines the...  ...and prioritized; realistic goals are established, and nursing intervention is appropriate. Evaluates resident care plans for comprehensiveness... 

Briggs & Stratton

Senior Information Security Analyst Job at Briggs & Stratton

 ...post-mortem analysis. Mentor junior analysts by providing technical guidance, feedback...  ...cloud technologies (GCP/Azure). Strong analytical and investigative skills with the...  ...products and diverse power solutions to help people get work done. Briggs & Stratton is the... 

Ardent Health

Pathology Assistant Job at Ardent Health

 ...Overview Join our team as a day shift , part -time , Pathology Unit Pathology Assistant in Montclair, NJ. 12pm - 4pm M-F Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth...