Job Description

Job Title: Customer Service Coordinator

Location: New York, NY (On-site, Monday–Friday)

Employment Type: Full-Time

Salary: $75,000/year

Overview:

A leading luxury menswear company is seeking a detail-oriented and proactive Customer Service Coordinator to join their New York team. This role is essential in supporting the customer service, sales, and operations teams by managing wholesale accounts, order fulfillment, and Made-to-Measure (MTM) processes. The ideal candidate thrives in a fast-paced environment, is highly organized, and has a background in luxury fashion or wholesale.

Key Responsibilities:

Order & Inventory Management:

• Process and manage orders for wholesale accounts and internal teams
• Communicate inventory updates, shipping timelines, and product availability
• Support replenishment and sell-through analysis for key stock programs
• Coordinate with planning and finance on inventory and reporting

Made-to-Measure (MTM) Coordination:

• Handle MTM order intake and communication with production teams
• Track and manage custom orders from placement to delivery
• Provide weekly MTM reporting and client updates
• Collaborate on fabric availability, trunk shows, and client asset needs

Wholesale & Market Support:

• Assist sales and planning teams during market preparation and order entry
• Ensure showroom organization and order accuracy during appointments
• Submit seasonal order confirmations and update product availability
• Maintain relationships with wholesale account contacts and buying teams

Warehouse & Returns Oversight:

• Conduct periodic inventory checks and support end-of-year counts
• Manage returns, RA approvals, and credit memos for wholesale clients
• Oversee back-of-house sample inventory, outlet orders, and sample sales

Qualifications:

• 2+ years of experience in customer service, wholesale operations, or sales support (fashion industry preferred)
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Excel a must); experience with ERP and EDI systems is a plus
• Ability to multitask and thrive in a deadline-driven environment
• Collaborative mindset and a proactive, problem-solving attitude

Perks & Benefits:

• Opportunity to work with a globally recognized luxury brand
• Cross-functional exposure to sales, planning, production, and customer service
• Dynamic, fast-paced, and supportive work environment

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