WHAT TO EXPECT:
Grit. Determination. Gumption. Initiative. Organized. Friendly. Are these the words someone would use to describe you? If so, we should talk.
We are a rapidly growing, full-service marketing agency for law firms. We are searching for an entrepreneurial Client Success Manager to join our team. We promise that you will be challenged, stretched and pushed. You’ll have problems to solve. You’ll be expected to create and contribute to our evolving processes. We don’t ask for perfection, but for the willingness to try new things, experiment and learn.
We need a skilled Client Success Manager with the flexibility to turn on their heels when priorities change, the thoughtfulness to do what’s in the best interest of the team, and the desire to always produce your best work. We do what’s right for the client, not just what’s easy. And that’s what makes our jobs gratifying.
Basically, we are looking for someone who is willing to work hard and make a meaningful contribution to the company’s growth. Does that get you excited? If so, keep reading...
JOB DESCRIPTION:
Driving client happiness and helping them meet their business goals are at the heart of the Client Success Manager role, facilitating a client’s needs in the digital and traditional marketing space. You will take ownership of client accounts from onboarding through ongoing client retention. Because client success touches every service we offer, being an agile, team player is critical.
ESSENTIAL FUNCTIONS:
CORE COMPETENCIES:
PERSONALITY MUSTS:
Our perfect fit is someone who is a problem solver who understands the difference between “yes, and…” and “yes, but…”. You should be a hungry, scrappy personality with a positive attitude and aims to deliver. Working in the client service industry can mean going the extra mile, and we need someone who is always willing to rise to the occasion for our clients and strives to put forward beautiful work that exceeds client expectations. Someone who is detailed and organized, driven and displays vigor and comes ready to play every day. Confidence, self-discipline, and a congenial, curious mind are things we love and admire.
MINIMUM QUALIFICATIONS:
BONUS POINTS FOR APPLICANTS WITH:
(if you don’t have these but are organized and want to learn, we want to hear from you!)
ABOUT US:
Hiring an attorney can be intimidating, time consuming and downright frightening. But it doesn’t have to be.
We created this business to provide an alternative to the old school, stodgy lawyer marketing of the past. With every website, blog post or ad that we run, we strive to create positive and transformational experiences for our clients and those they serve.
We are a full service marketing agency providing web design, branding, social media and digital search solutions for law firms across the U.S. But we do much more than that. In a country where 80% of people who need a lawyer either can’t afford one or don’t know they need one, we look at every marketing campaign as an opportunity to improve access to justice. Our tagline, Making The Law More Human, reflects our mission to make our clients more accessible and approachable to those in need of legal services.
PAY: DOE
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