Job Description

Seeking a talented Client Advocate for a long term assignment with our client in Columbia, SC!

*Candidates must be local to Columbia, for a hybrid structure - partial onsite (Tuesday, Wednesday Thursday in office).

What You Will Do In This Role:

• Responsible for establishing, building, and maintaining sustainable customer relationships.
• Ensures appropriate client communication, client focus, and client control of priorities by coordinating with the client organization at strategic, tactical, and operational levels.
• Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges.
• Helps the customer define their business needs as specific changes and works with the customer on priority setting.
• Assists in the definition of work requests and completes the packaging and delivery of work/audit requests estimates and supporting documentation.
• Negotiates final estimates, authorization, and start/completion dates for each request with customer.
• Provides tracking of work requests to allow better control of costs for the customer.
• Monitors work requests to ensure delivery of products and services based on customer’s priorities, estimates, and dates.
• Acts as an account manager responsible for the collection, analysis, review, documentation, and communication of client needs and requirements.

About The Team: Our team consists of 7 total Client Advocates, most of which possess many years of experience. Our team is very much a learning environment but also very productive at the same time. We work on efforts and tasks that range from major initiatives to small requests. Our team is always central to incidents and outages and we typically facilitate those situations to remediate as quickly as possible. Client works closely with PMO but possesses different skillsets that set up apart from PMs.

Required Education: Bachelor's Degree or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in any major.

Required Work Experience: 5 years I/T related experience to include experience in client relationship, I/S marketing, and process/product improvement.

Required Experience : Basic understanding of Information Technology processes and terminology, high level of organizational skills, Requirements gathering expertise, non-host (server) technology, Mainframe, and applications of all types.

Preferred Experience: Prior experience as a BSA within an IT or technical industry. Prior experience in IT as a technician, prior experience with Project Management methodologies, Incident response, and infrastructure implementation experience,

Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.

Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.

Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.

Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.

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