Qualifications:
This position requires a bachelor’s degree along with at least five (5) years of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least seven (7) years of relevant work experience. Requires technical computer and customer service skills.
The personnel who hold one or more of the following certifications (or current equivalent) at the minimum six months before the contract is awarded:
...limited to): 1. Technical assistance, support, and advice to end users for hardware, software, and systems 2. Hands-on technical and functional assistance to business and technical users 3. Remote technical and functional assistance to business and technical users...
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