Call Center Representative Job at LHH, Louisville, KY

cUpTTjZJQVdNYjh6NWhHTVRKS2J1djBFM3c9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Executive Alliance

Leasing Administrator Job at Executive Alliance

 ...Upper East Side Manhattan landlord seeks experienced Lease Administrato r to manage all lease renewals for rent stabilized and market value apartments. Great location, no contribution healthcare, work-life balance (9-5 Mon thru Fri)! Job Function: Lease renewals... 

US Tech Solutions

Documentation Specialist II - Skilled in Medical Terminology & ERP system Job at US Tech Solutions

 ...the donor charts grade and usage decision in the ERP system based on the consent, Medical Director decision and final serological review. This is inclusive of but not limited to assessing the chart and ERP System for final grade verification. Provide metric tracking... 

Smith Ready Mix

Laborer/Production Assistant - New Carlisle Plant Job at Smith Ready Mix

 ...function safely around heavy rolling equipment. Continuous exposure to extreme heat, extreme cold, extreme noise, and working outdoors. Requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree. Heavy Work-Exerting up to 1... 

MPW Industrial Services

Industrial Cleaning Technician Job at MPW Industrial Services

 ...position is responsible for the operation of tools and equipment in a variety of customer work sites for providing industrial and/or environmental cleaning. Essential Functions 1 . Strictly adhere to MPW Health and Safety Policies and Procedures. 2 . Arrive at... 

Northeast Healthcare Recruitment, Inc.

Hospitalist and Nocturnist Physician Opportunities Job at Northeast Healthcare Recruitment, Inc.

Weare seeking Board-Certified or Board-Eligible Hospitalist and NocturnistPhysicians to join our growing team just south of Boston. This is an excitingopportunity for new graduates and experienced physicians alike. H1B sponsorshipavailable for both cap-exempt and non...