Job Description

Call Center Representative

Location: Fargo, North Dakota

Duration: 1 year, contract

Shift Details: 0930-1800

Pay Rate: $21.25/hr

NOTE for Summer Hours:

Enter summer hours of operation Monday 07/28 one shift 0700-1530 and will continue thru mid Oct on this one shift and then around that time go back to regular hours of operation 0600-1800.

RESPONSIBILITIES

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnoses, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders

QUALIFICATIONS

At a minimum, you’ll need:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

JN003

Job Tags

Contract work, Summer work, Work at office, Shift work,

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