Call Center Representative Job at CRG, Fargo, ND

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  • CRG
  • Fargo, ND

Job Description

Call Center Representative

Location: Fargo, North Dakota

Duration: 1 year, contract

Shift Details: 0930-1800

Pay Rate: $21.25/hr

NOTE for Summer Hours:

Enter summer hours of operation Monday 07/28 one shift 0700-1530 and will continue thru mid Oct on this one shift and then around that time go back to regular hours of operation 0600-1800.

RESPONSIBILITIES

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnoses, assess and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

QUALIFICATIONS

At a minimum, you’ll need:

  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

JN003

Job Tags

Contract work, Summer work, Work at office, Shift work,

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