Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
...Who we are: At ConnectUs our passion is making life and work easier by putting the right technology in our customers' hands all over... ...incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving...
...and planning for retirement. The Details: Location : 3 Nationwide Plaza Columbus, Ohio 43215 Hybrid work schedule(2Days in office and 3 work from home) Compensation : $19/hr ( pay increase within 6-12 months ) Free Parking Benefits; Medical, Dental, Vision...
...and marketing team. As a part of our team, you would be responsible for providing retail sales, marketing, and customer service experience that is intended to improve the profitability of our clients and retail partners. This is a hands-on opportunity to develop valuable...
...on delivering high-quality technical talent and workforce solutions to support complex IT and engineering initiatives. The Account Manager will manage the full life-cycle recruitment process and build a portfolio of business for a range of IT roles. This position requires...
...travel) Summary: The Member Care Coordinator conducts home visits and health assessments, educates members on their care plans, and... ...Bachelors in Social Work, Psychology, or related field OR LVN/LPN with 1 year managed care experience OR RN OR 3+ years in...