Call Center Customer Service Representative Job at LHH, El Segundo, CA

cTU2TjdZWVZOcmc4N3h5TVFweWN2dnNQM3c9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

Sioli Alexander Pino

Associate Attorney Job at Sioli Alexander Pino

Sioli Alexander Pino is a fast-paced, high-volume insurance defense law firm seeking a motivated, proactive, and detail-oriented attorney to join our diverse litigation team. Our practice focuses on premises liability, personal injury, workers compensation, auto accident...

WYNN CONSTRUCTION CO INC

Project Manager Assistant Job at WYNN CONSTRUCTION CO INC

Wynn is looking for a professional, hard working individual with an upbeat attitude. Someone who can work independent and as a team along while staying organized and efficient. Wynn keeps an average of 20 projects at a time ranging from $500,000 to $80,000,000 projects...

Lloyd Agencies

Remote - Client Success Manager Job at Lloyd Agencies

 ...owners about their benefits options Help clients enroll in customized insurance packages Build long-term client relationships Manage your own schedule and pipeline as part of a high-performing remote team What We Provide: Inbound leads (no cold calling)... 

Olam Agri

Global Commodity Researcher Job at Olam Agri

 ...to prosper sustainably, to meet the changing consumption, food security and sustainability needs shaping the global food and agricultural...  ...public and proprietary data sets, market reports, internal research, and industry participants. Economic Forecasting: Develop models... 

Adecco

Instructional Designer Job at Adecco

 ...Adecco Creative and Marketing partnered with a global CPG company to hire an Instructional Designer. General Information Location: Piscataway, NJ - (2 Days, WFH) Department: HR - Global Learning, Design & Development Reports To: Global Learning, D&D Learning...