Job Description

JOB SUMMARY

The Business Systems Analyst will provide applications support and day-to-day operational assistance with the main ERPs. They will work with application vendors, property managers, operational, finance and accounting teams, asset management teams and other IT staff to ensure that company operations are properly supported on the various platforms. This role will support both internal and external users through a variety of activities including but not limited to system updates and enhancements, configuration updates, training, documentation, diagnosing root causes and remedial actions.

The winning candidate will possess strong organizational skills, along with a strong sense of commitment, responsibility, and sound judgment. They should demonstrate a collaborative approach and the capacity to adapt effectively within a dynamic work environment. This candidate should be a strategic thinker; effectively understand the business needs, clearly articulate technical requirements and research and identify potential solutions.

ESSENTIAL JOB FUNCTIONS

The primary responsibilities of this position include but are not limited to:

• Maintain the integrity and configuration of the ERP to support business critical processes
• Act as technical product owner for several ERP modules
• Act as a liaison between internal and external stakeholders to support business processes enabled by the ERP
• Implement configuration changes and application enhancements using structured methodology
• Conduct structured testing of changes or work with QA teams and business users to ensure testing processes follow organization standards
• Support and directly execute day-to-day processes including:
• Document & Maintain Access Control
• ETL management Import/Export
• Month-end processes
• Property & Fund Budget updates
• Support Property & Fund Accounting with general ledger and variance analysis of monthly financial statements ensuring data accuracy
• Assist with providing financial information needed for compliance, regulatory filings and various ad-hoc reports
• Provide end-user support by addressing support tickets for internal and external stakeholders
• Partner with internal and external support teams to ensure best practices are implemented within the ERP
• Prepare and maintain documentation to support system administrative functions, procedures and processes

OTHER JOB FUNCTIONS

• Performs duties as assigned.

TECHNICAL SKILLS AND EXPERIENCE

Most important:

• Experience supporting and troubleshooting ERP applications, working closely with business users in the system of records
• Experience working on projects in collaboration with various stakeholders
• Experience documenting application training materials and operating procedures
• Experience using tools to define and document business requirements, user stories and test cases
• Experience developing, overseeing and performing testing against product updates, enhancements, plugins

Important:

• 1+ years prior experience with the following Yardi Modules is highly desired but not required:

1. Voyager Core (GL, AP, AR)
2. Investment Accounting
3. Commercial
4. Job Cost + Construction Manager
5. Advanced Budget & Forecasting + Forecast Manager
6. Deal Manager
7. Fixed Assets Manager

• Experience with system integrations
• Understanding of database fundamentals
• Experience with basic SQL knowledge

Desirable, but not required:

• Experience with visual modelling tools including UML
• Experience having worked using structured software engineering methodologies, frameworks and tools including Agile/Scrum (or similar) methodologies
• Experience working on cloud enabled solutions such as Microsoft Azure

NONTECHNICAL SKILLS

Most important:

• Strong communication and interpersonal skills to work within a team environment
• Creative thinking and problem solving
• Takes initiative and is a self-starter
• Can work and collaborate effectively remotely
• Strong Prioritization skills

Important:

• Experience with appropriate organization complexity
• Experience with appropriate organization size
• Strong writing, presentation, and documentation skills

EDUCATION

• Undergraduate degree in Computer Science, Finance or equivalent work experience

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